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Client Service Representative

Company: Integrated Merchandising Solutions
Location: Kenosha
Posted on: January 12, 2019

Job Description:

WHO WE ARE IMS represents leading brands at the point of purchase - in store, online, and behind the scenes - including digital and traditional signage, print and POP, branded merchandise, and more. Our marketplace is solution agnostic, so our clients achieve best execution at lowest price throughout North America. Our integrated platform (planning, procurement, freight, warehousing, kitting, fulfillment, field execution, analytics, and program management) empowers our clients to stay at the strategic level, knowing that we can help turn their marketing vision into a reality. Visit us at: .

IMS is wholly owned by Omnicom Group (NYSE: OMC), an inter-connected global network of leading marketing communication companies offering a diverse, comprehensive range of marketing solutions spanning brand advertising, customer relationship management, media planning and buying services, public relations and numerous specialty communications services to drive bottom line results for its clients ().

POSITION DESCRIPTION The Client Services Representative is responsible for assisting in duties associated with order processing, item/inventory maintenance, trouble-shooting/issue resolution, and handling phone calls and emails from our internal and external customers. This position reports to the Client Services Supervisor and Client Services Manager. Primary Responsibilities Include:

  • Serve as daily client contact and assist with special projects as necessary
  • Support incoming phone calls from client sources
  • Facilitate accurate incoming inventory (item setup validation, PO's and communication with the warehouse)
  • Maintain and update the client/IMS website
  • Generate clear, consistent communication to internal and external team members regarding status and requirements of programs
  • Run periodic bulk order uploads along with processing individual orders
  • Prioritize orders and/or projects, including prompt expediting of emergency requests
  • Work as a team member with all Account Management, Client Services, Production, Finance and operations staff
  • Manage report maintenance and distribution as needed for daily requirements
  • Support special projects as needed
    • High school diploma/GED
    • 1-2 years of customer service or call center experience
    • Excellent organizational, communication and interpersonal skills, and the ability to work independently and manage priorities under tight timelines
    • Critical thinking, strong analytical skills and problem solving ability
    • Ability to handle a variety of tasks effectively and efficiently
      • Ability to prioritize multiple projects and requests
        • Must be a team player
        • Excellent knowledge of Microsoft Office Suite products
        • Experience with AS400 or similar database systems preferred

          Keywords: Integrated Merchandising Solutions, Kenosha , Client Service Representative, Sales , Kenosha, Wisconsin

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