(6/24/2025) Customer Service Representative
Company: Staples, Inc.
Location: Burlington
Posted on: June 25, 2025
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Job Description:
Quill is a valuable part of the Staples family of brands. Since
1956, Quill has held its position as a leader in office supplies.
Acquired by Staples in 1998, Quill delivers the essential services,
solutions, and award-winning customer support to help our customers
– and our people – thrive. When you partner with Quill, as a
customer or as an associate, every workday is more rewarding. From
paper, ink & toner, to technology and custom print, we deliver the
right products at the right value, plus an unmatched assortment of
over 900 instant rewards available with every order. Opportunity to
join a growing team and support an expanding customer base! What
you’ll be doing: - Responsible for sales results for assigned book
of accounts with large sales and potential (~$8-10M). Acquire new
business and grow sales as well as manage current customer base. -
Responsible for mapping accounts and identify core and specialty
category opportunities. - Create and maintain a solid understanding
of accounts, build strategic growth plans, and identify new
opportunities for growth opportunities, and Business Development
and specialty category opportunities. - Prioritize your account
portfolio to gain a solid understanding of accounts, build
strategic growth plans and identify new opportunities for resource
deployment. - Utilize enablement tools on a regular basis to keep
customer data updated, manage a healthy pipeline and advance
opportunities as they progress. - Know your products, customers and
vertical markets. - Utilize Salesforce on a regular basis. - Sales
strategies will be executed through phone, social selling,
email/digital and on-site visits. - Leverage sales methodologies to
retain and grow customer base. What you bring to the table: -
Ability to interface at customer’s most senior levels - Strong
ability to develop and deliver presentations - Consultative
selling, solutions selling, insight selling, negotiation - Strong
business, financial, operations and technology acumen - Ability to
analyze customer data, business, and industry trends to create
tailored solutions for customers based upon Quill's value
proposition - Ability to function independently with minimal daily
supervision - Creative and cognitive thinking ability - Excellent
oral and written communication skill What’s needed- Basic
Qualifications - High School Diploma or GED - 3 years sales
experience in Account Management and/or Business Development - Must
have the availability to travel (up to 4x per year) What’s needed-
Preferred Qualifications - Proficient computer skills and knowledge
of Microsoft Office - Prior experience working with large complex
accounts - Had responsibility for a sales quota and a track record
of exceeding quota - Managed a complex deal shaping from start to
finish - Experience with business-to-business sales process - Had
responsibility to retain and grow accounts We offer: - Inclusive
culture with associate-led Business Resource Groups - 112 Hours of
PTO and Holiday Schedule (7 observed paid holidays 1 floating
holiday) - Online and Retail Discounts, Company Match 401(k),
Physical and Mental Health Wellness programs, and more! LI-GO1 At
Staples, “inclusion” is an action word. It represents what we do to
ensure that all employees feel valued and supported to contribute
to their fullest potential. When we operate inclusively, diversity
naturally follows. This is why we work hard to foster an inclusive
culture, as we seek employees with unique and varied perspectives
and areas of expertise. The result is a better workplace and
innovative thinking that helps us exceed our customers’
expectations – through the power of the people behind our iconic
brand. Staples is an Equal Opportunity Employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, age, sex, sexual orientation, gender
identity, national origin, protected veteran status, disability, or
any other basis protected by federal, state, or local law.
Keywords: Staples, Inc., Kenosha , (6/24/2025) Customer Service Representative, Sales , Burlington, Wisconsin
