Customer Service Representative

Company: Advanced Resources
Location: Kenosha
Posted on: February 15, 2020

Job Description:

Job Number: 483510Customer Service RepresentativeThe Client Services Representative is responsible for assisting in duties associated with order processing, item/inventory maintenance, trouble-shooting/issue resolution, and handling phone calls and emails from our internal and external customers. There are multiple openings currently working Monday to Friday 8:00am to 5:00pm. What's in it for you? --annual reviews with pay increases --full benefits package with 401K, profit sharing, stock options, 21 day PTO accrual --Kenosha is the newest and most modernized facility --cater in lunches monthly --popcorn machine onsite --opportunity to work with all departments in the company --they have culture events that include bringing in puppies into the office Primary Responsibilities Include: --Serve as daily client contact and assist with special projects as necessary --Support incoming phone calls from client sources --Facilitate accurate incoming inventory (item setup validation, PO's and communication with the warehouse) --Maintain and update the client/IMS website --Generate clear, consistent communication to internal and external team members regarding status and requirements of programs --Run periodic bulk order uploads along with processing individual orders --Prioritize orders and/or projects, including prompt expediting of emergency requests --Work as a team member with all Account Management, Client Services, Production, Finance and operations staff --Manage report maintenance and distribution as needed for daily requirementsSkills/Experience: --High school diploma/GED --1-2 years of customer service or call center experience --Excellent knowledge of Microsoft Office Suite products Advanced Resources is a talent solutions organization headquartered in Chicago providing staffing, consulting, and workforce solutions nationwide. Our goal is to help people move their careers forward and help businesses solve their most complex challenges. Thanks to our commitment to providing an exceptional experience for both our clients and talent, we are a perennial winner of the prestigious Best of Staffing-- Diamond Award. By placing our team, clients, and talent first, every day we make a difference.Advanced Resources is part of the Advanced Group, a talent acquisition and management, consulting, outsourcing, and professional services organization.It is Advanced Group's practice not to discriminate against any employee or applicant because of sex, race, color, age, national origin, religion, gender identity or expression, sexual orientation or sexual preference, pregnancy or maternity, genetic information, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter so that we can discuss the appropriate alternatives available.

Keywords: Advanced Resources, Kenosha , Customer Service Representative, Sales , Kenosha, Wisconsin