IT Support Technician
Company: Aldi
Location: Aurora
Posted on: April 23, 2024
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Job Description:
Technology drives ALDI. And our National IT Services department
drives our technology. As part of this team, your innovations will
touch every part of our organization - from Finance and Project
Management to Logistics, Operations, Warehouse and more. Working
with a team of IT Managers, Analysts, Specialists and Service Desk
Technicians, you'll help drive cutting-edge initiatives that will
ensure the success of our company and your career.
Position Type: Full-Time (Fully On-Site)
Duties and Responsibilities: Must be able to perform duties with or
without reasonable accommodation.
--- Answers incoming support requests regarding hardware, software
or network issues in a timely manner; creates a ticket and
documents issue through full and timely resolution. ---- Provides
support to National Services Offices, divisions and/or stores and
contacts appropriate internal personnel or external vendors when
further expertise is required. ---- Notifies their direct leader of
recurring issues providing suggested process improvements. ----
Escalates to the appropriate level of support and/or management
when necessary.--- Suggests process improvements to their leader in
areas that could positively impact the business and the level of
support.--- Performs all assigned tasks accurately, efficiently,
and in accordance with applicable policies and procedures.---
Complies with ALDI privacy and security requirements and policies
if job responsibilities include possible access to confidential
and/or sensitive information.--- Other duties as assigned.
Job-specific Competencies:Knowledge/Skills/Abilities
--- Consistently demonstrates the Mindsets, ALDI Acts Competencies
and Professional Skills (M.A.P.) as outlined for the role.--- Gives
attention to detail and follows instruction.--- Excellent verbal
and written communication skills.--- Ability to prioritize and work
under strict deadlines.--- Ability to work both independently and
within a team environment.--- Ability to stay organized and
multi-task efficiently.--- Ability to interpret and apply company
policies and procedures. --- Knowledge of business system and
processing requirements.--- Proficient with office productivity
software. --- Develops and maintains positive relationships with
internal and external parties. --- Prepares written materials to
meet purpose and audience.
Education and Experience:
--- High School Diploma / GED required or, a combination of
education and experience providing equivalent knowledge
required.
Physical Requirements:
--- Work may be performed in an office, remote office or a
combination of both where a computer and office equipment may be
used as needed to perform duties.--- Regularly required to sit,
reach, grasp, stand and move from one area to another.---
Constantly and repeatedly use keyboard/mouse.--- Occasionally
required to push, pull, bend, lift and move up to 50 lbs. ---
Occasionally required to handle small computer components to
perform tasks.--- Regularly required to read and identify small
status listings, markings and components.
Travel:
--- Minimal travel required as needed for job related duties such
as training, project work and administrative tasks.ALDI offers
competitive wages and benefits, including:
Keywords: Aldi, Kenosha , IT Support Technician, Professions , Aurora, Wisconsin
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