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Customer Service Support Technician

Company: Astec Industries
Location: Burlington
Posted on: June 25, 2022

Job Description:

Job DescriptionAt Astec-Burlington, Formerly known as RexCon, our mission is to design, build, and capitalize on the most innovative solutions and products for the industries and customers we serve globally. Our employees thrive in a safe and team-oriented work environment where they are empowered to make suggestions for operational and sustainability enhancements. With safety as our first core value, we take pride in developing talent and invest in training, protective equipment, and technology for continuous improvement. If you share our dedication to advancement and quality services, we'd love to have you join us at Astec-Burlington, Formerly known as RexCon!

The Customer Service Support Technician's primary responsibility is to support Rexcon customers via phone, to diagnose and resolve equipment issues of a mechanical, electrical, or controls/programming nature. Experience with Rexcon and/or concrete production equipment and best practices are highly preferred but not required in applying for this position. Customer Service Support Technicians earn a starting hourly rate of $24.00 - $26.00 depending on experience.

What You'll Do:

• Assist Customers through phone and internet connection, with problems regarding concrete equipment and related products including electrical and controls support and training.o Ability to explain the use of a multimeter for testing electrical issueso Ability to read and explain Schematic plans for electrical controls and corresponding locations on the plant• Assist customers through phone and internet with mechanical problems on concrete plantso Ability to read and interpret mechanical schematics and drawings for equipment• Understand and explain basic concrete batching process to new customers• Listen to customer concerns and work to find solutions to fulfill the customer's needs• Work with programmers to help advance the software making the customer experience smoother and easier• Report issues and customer requests to the programming department as needed to resolve bugs within the programming software or other enhancements needed• Coordinate with the manager of field service to schedule field service technicians at customer request• Work with the parts department to fulfill customer requests• Document issues customers are having and be able to discuss internal fixes• Ability and desire to learn new skills• Ability to work alone and within a group

Why You'll Love Working for Us:

● Health, Dental, Vision- Day 1 Eligibility● Life, and Spousal Insurance● Health Savings and Flexible Spending Accounts● Short-Term and Long-Term Disability● 401(k) with Company Match● PTO● Employee Wellness Programs, Tuition Aid, and Employee Assistance

What We Need from You:

● High School diploma or GED preferred● Minimum 2-year technical degree in mechanics or electronics preferred● Minimum of 2 years in a technical support role preferred● Strong customer service● Strong electronical background● Excellent phone etiquette- must be comfortable talking to customers● Experience with Rexcon and/or concrete production equipment and best practices is highly preferred but not required in applying for this position● Knowledge of Microsoft Office (Word, Excel, Outlook)● Knowledge of Allen Bradley software for Programming SLC PLCs a plus● Experience logging in remotely to customers' PC's a plus (Fixme.it, TeamViewer)

Text "ASTEC" to 25000 to Apply!!

ASTEC is a Drug Free Workplace, Affirmative Action, and Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Keywords: Astec Industries, Kenosha , Customer Service Support Technician, Professions , Burlington, Wisconsin

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