Automotive Business Development BDC Consultant
Company: Honda of Kenosha
Location: Bristol
Posted on: May 11, 2022
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Job Description:
Job DescriptionJob Description:
Automotive Customer Service BDC Consultant
If you believe Customer Service is a true craft -- one built on
charisma, communication and thorough product knowledge (we'll
happily teach you everything you need to know) -- we want to talk
to you!
The Customer Service BDC Consultant utilizes their selling ability,
computer skills, courteous phone manner and positive attitude to
get clients in the door.
Required Duties Include handling Heavy Inbound and Outbound Calls,
with follow-up calls and with a commitment to increase customer
service satisfaction with each and every customer.
ESSENTIAL DUTIES:
• Answer all incoming phone calls according to script and schedule
a sales appointment. • Making outbound calls • Log all Customer
comments. • Schedule follow-up contact if no appointment is made. •
Contact Customers using scripts to schedule appointments for Sales
and Service. • Confirm scheduled appointments. • Post scheduled
appointments on appointment board in BDC. • Reschedule no-show
Customer appointments. • Follow up with Sales or Service Department
to determine if appointment was kept and the outcome. • Schedule
future contact as needed. • Purify and update Customer changes in
database. • Generate letters, postcards, and emails according to a
pre-determined timeline to automatically schedule follow-up
reminders for next contact. • Contact Customers based on current
marketing initiatives. • Respond to Customer website requests. •
Contact Internet Customers via email and phone to schedule an
appointment. • Follow up on Internet Customer emails according to a
pre-determined timeline. • Notify necessary departments when an
appointment is scheduled. • Assist with other duties, as assigned.
• Ability to meet or exceed monthly goals.
Job Requirement:QUALIFICATIONS:
• High School Diploma or equivalent. • Previous experience with
phones or Telemarketing experience in the following fields:
automotive, business development, customer service, highly
preferable. • Previous experience with the process of the scripts,
power tracks, and alternative choices. • Demonstrate a
professional, enthusiastic, and friendly attitude at the first
point of contact with any potential client/customer. • First-class
verbal, written and communication skills including the ability to
initiate dialogue with BDC Manager and communicate effectively and
efficiently. • Organized, multi-tasked, self-motivated with the
ability to work effectively as part of a team or on
individually-assigned tasks in a fast-paced, dynamic environment
where superior time-management and prioritization skills are
essential and required. • Preferable knowledge of working Microsoft
Word, computer literate/knowledge, data entry skills.
WHAT WE OFFER:
• Tremendous product & inventory • Ongoing company-wide training •
Strong company reputation • Growth opportunities • Professional,
enthusiastic & supportive working environment When you join our
organization, you'll enjoy comprehensive training, competitive
compensation, and unparalleled benefits. Simply put, you'll
experience the best that a career in the automotive industry has to
offer. The above statements are intended to describe the general
nature and level of the work being performed by people assigned to
this work. This is not an exhaustive list of all duties and
responsibilities. We reserve the right to amend and change
responsibilities to meet business and organizational needs as
necessary. We are an Equal Opportunity Employer and a drug free
workplace.
We Would Really Like To Hear From You!
Keywords: Honda of Kenosha, Kenosha , Automotive Business Development BDC Consultant, Professions , Bristol, Wisconsin
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here to apply!
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