Infrastructure Services Supervisor (Network Services)
Company: Rock County
Location: Janesville
Posted on: May 13, 2025
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Job Description:
The IT Infrastructure Services Supervisor is responsible for the
strategic planning, design, budgeting, and implementation of Rock
County's enterprise network, audio-visual (AV), and
telecommunications infrastructure. This position leads a team of
technical professionals and oversees vendor partnerships to ensure
the secure, reliable, and efficient operation of the County's
network services. The Supervisor plays a key role in aligning IT
infrastructure capabilities with evolving business needs through
strategic roadmapping, architecture lifecycle management, and
proactive risk assessment.
Key Responsibilities
Leadership & Management
- Plan, organize, and manage the daily operations of the network,
AV, and telecommunications team.
- Supervise staff and vendors to ensure high performance,
accountability, and alignment with County goals.
- Foster a collaborative and innovative team culture focused on
continuous improvement.
Strategic Planning, Roadmapping & Architecture
- Develop and maintain a forward-looking three-year strategic
technology roadmap that supports County objectives.
- Lead the architectural lifecycle for network, AV, and telecom
infrastructure, incorporating emerging technologies and industry
best practices.
- Identify gaps, risks, and opportunities in current infrastructure
and provide solutions that align with long-term strategic
goals.
Budgeting & Financial Planning
- Lead the development of short- and long-term infrastructure
budgets in alignment with strategic plans.
- Conduct cost-benefit analyses to guide investment decisions in
network, telecom, and AV systems.
- Monitor and manage expenditures to ensure financial
accountability and value for County resources.
Infrastructure Operations & Optimization
- Oversee the design, deployment, optimization, and support of
enterprise data, voice, wireless, AV, and telecom systems.
- Ensure high availability, scalability, and security of network
infrastructure and related services.
- Guide the team in identifying and implementing secure
connectivity for data centers, remote offices, and on-premises
environments.
Project Management & Implementation
- Manage complex infrastructure projects with multiple vendors,
technologies, and stakeholders.
- Collaborate closely with the IT Governance team, security
officers, project managers, business users, and technical
staff.
- Track milestones, manage risk, and ensure timely, cost-effective
project completion.
Security, Risk & Compliance
- Oversee efforts to identify network vulnerabilities and implement
effective mitigations.
- Ensure compliance with relevant cybersecurity standards and
government regulations.
- Work in partnership with the security team to integrate
infrastructure with County-wide security initiatives.
Technology Research & Vendor Management
- Research evolving technologies to meet future County needs.
- Lead vendor evaluations, selections, and contract negotiations
for infrastructure-related products and services.
- Maintain productive vendor relationships to ensure high-quality
service delivery.
Documentation & Reporting
- Ensure creation and maintenance of comprehensive infrastructure
documentation, including network diagrams, operational procedures,
and architectural standards.
- Provide regular reporting and presentations to IT leadership and
governance bodies.
35% Leadership and Management:
-Provide direction and project management for design, support, and
implementation of county-wide information technology systems:
-Serve as a subject matter expert and knowledge resource for
information technology capabilities and best practices.
-Prepare formal project documentation, including specifications,
requirements summaries, and logical system design documents.
-Deliver cost-effective IT Infrastructure Services that provides
security, reliability, availability, scalability, fault tolerance,
and performance. (e.g. Network, Wireless, A/V, Security, Mobility,
Remote Connectivity, Cloud Networking and Integration,
Telecom).
-Establish metrics and service/operational level agreements for
managing IT Network Services that are aligned to business
needs.
-Develop and keep a three (3) year strategic road-map that connects
to budget and investments, along with the timeline to do so.
-Lead the organization in the development and maturity of the IT
Infrastructure Environment aligned to business objectives.
-Lead the development of short- and long-range IT infrastructure
plans through a three-year technology road-map and drive the
planning, implementation and execution, to include analysis,
research and forecasting of business needs and the related
budgeting, planning, design, implementation, documentation, policy
formation.
-Oversee the development, design, and implementation of new
infrastructure services and changes to existing services, ensuring
that commitments are properly planned, staffed, monitored.
35% Network Infrastructure Design & Implementation
-Oversee design, configure, and implement LAN/WAN architectures,
including routers, switches, firewalls, wireless access points, and
VPN solutions.
-Ensure high availability, scalability, and redundancy in the
network design to support critical operations.
Network Performance Monitoring & Optimization
-Oversee network performance metrics (latency, throughput, jitter,
packet loss).
-Ensure regular network capacity and utilization analysis.
Firewall & Security Configuration
-Oversee configuration of perimeter and internal firewalls.
-Ensure segmentation, intrusion detection/prevention systems
(IDS/IPS), and zero-trust network principles are utilized.
-Collaborate with security staff to enforce secure access and
compliance policies.
Troubleshooting & Incident Response
-Lead troubleshooting efforts for network outages, degradations, or
connectivity issues.
-Develop and maintain escalation procedures and coordinate incident
response with internal teams and vendors.
Wireless Network Management
-Oversee design, deployment, and management of enterprise-grade
wireless networks, including controller-based systems and secure
SSID provisioning.
-Oversee wireless surveys and optimize signal coverage in county
buildings and remote sites.
Cloud & Hybrid Network Integration
-Manage secure connections between on-prem data centers and cloud
environments (e.g., Azure ExpressRoute, VPN gateways).
-Support hybrid cloud networking and integration with third-party
SaaS/IaaS providers.
Network Hardware & Lifecycle Management
-Oversee the procurement, deployment, maintenance, and lifecycle
planning of network hardware.
-Maintain up-to-date inventory and ensure firmware and patches are
regularly applied.
Disaster Recovery & High Availability
-Develop and maintain network-related disaster recovery (DR) and
business continuity plans.
-Ensure replication, failover, and redundant communication paths
are tested and documented.
Configuration Management & Documentation
-Maintain detailed documentation for network configurations, IP
schemas, topology diagrams, and change history.
-Use version control systems or configuration management where
applicable.
Vendor & Service Provider Coordination
-Manage relationships with ISPs, telecom providers, and network
hardware vendors.
-Oversee SLA adherence, service escalations, and contract
renewals.
Policy Development & Compliance
-Develop and enforce policies related to network usage, remote
access, and device management.
-Ensure network infrastructure meets regulatory requirements (e.g.,
CJIS, HIPAA, or local government mandates).
10% Security:
1. Oversee efforts to identify network vulnerabilities and
implement effective mitigations.
2. Ensure compliance with relevant cybersecurity standards and
government regulations.
3. Work in partnership with the security team to integrate
infrastructure with County-wide security initiatives.
4. Foster a culture of security awareness and accountability.
10% Audio Visual:
1. Implementation of an A/V operational plan for County A/V systems
such as small offices, conference rooms, courtrooms, presentation
rooms,
2. Implementation of service level agreements for A/V systems on
the County network.
3. Implement A/V systems support templates within Ivanti and ensure
service requests and SLAs are being met.
4. Work closely with our external partners to ensure service and
support for new and existing A/V systems.
5. Oversee and manage support contracts with vendors for A/V.
6. Oversight of on-premises A/V managed service provider.
7. Ensure systems documentation and network diagrams are up to
date.
8. Liaise with internal teams and stakeholders to help streamline
process opportunities for efficiencies.
10% Perform other tasks as required/directed.
Knowledge:
Required:
Physical Elements:
-Ability to stand, walk, and sit for periods of time.
-Ability to stoop, bend, and crawl under desks and other
equipment.
-Ability to lift 50 lbs.
Use of Equipment:
-Ability to use a computer keyboard
-Ability to operate other types of office equipment such as
copiers, fax machines, printers, etc.
Working Conditions:
-Work may involve weekends or after normal working hours in order
to allow minimum disruptions to users and operations. 7.-Most work
is indoors, however some outdoor work is required to assist Diggers
Hotline in fiber and network connectivity locates as well as
engineering designs for new network locations and offices.
Compensation details: 50.52-55.11 Yearly Salary
PI7b76d54580e6-37248-37630641
Keywords: Rock County, Kenosha , Infrastructure Services Supervisor (Network Services), Other , Janesville, Wisconsin
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