Regional Support Specialist

Company: Putzmeister
Location: Sturtevant
Posted on: September 24, 2022

Job Description:

Position Summary: Supports external PMA personnel attending to daily queries and issues as well as unique customer issues. Provides excellent inter-departmental coordination to ensure seamless PMA workflow practices. Owns and maintains various back office roles and processes. Primary Duties and Responsibilities:

• Provide order confirmations, confirms detail order information
• Provide regular order status update to the customer and sales representatives.
• Communicates delivery dates and coordinates delivery
• Addresses customer by telephone or in person to provide information about products or services
• Aids customers with resolutions for sales, service, or any customer issues
• Follow up and confirm receipt of final signed sales agreements.
• Ensures orders are being processed in timely manner per customer agreements.
• Helps spearhead resolving external sales personnel customer and product challenges.
• Responsible for immediate release of order confirmation letters once order has been received.
• Work to establish customer dealer council meetings including the implementation and presentation
• Train expertly in
• Maintain and expand heat map use to cover larger spectrum including all product lines
• Active as a POINT OF CONTACT for their region assigned
• Maintain new Price Matrix, material price groups, and customer price groups in SAP.
• Request copy of trade-in title prior to shipping the new unit. Follow up on receipt of the original title after the new unit is delivered
• Contact customer after order is received to obtain finance company information.
• Prepare all documents for finance companies 3 weeks prior to shipment.
• Follow up on pre-delivery payment.
• RSD go to person, on occasion, for day to day issues inter-departmentally. Qualifications/Experience/Skills: Must be fluent in English and Spanish (Portuguis language a plus)
  • 4 year College degree preferred.
  • 1-2 years experience in related field of work scope.
  • Excellent communication skills, written and oral, and a willingness to help attitude.
  • Self-motivated and proactive and easy to interact with.
  • Strong time management skills with the ability to meet hourly and daily deadlines.
  • Self-starting, capable of working independently and under pressure while facing changing priorities, also functioning and contributing as part of a fast-paced team.
  • Strong organizational skills and attention to detail.
  • Excellent internal and external customer relationship skills.
  • Strong computer knowledge.
  • Reliable.
  • Experience with SAP and SalesForce a plus but not mandatory
  • Mandatory safety training (see Total Compliance Management program).
    
    PI

Keywords: Putzmeister, Kenosha , Regional Support Specialist, Other , Sturtevant, Wisconsin