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Regional Support Specialist

Company: Putzmeister
Location: Sturtevant
Posted on: September 24, 2022

Job Description:

Position Summary: Supports external PMA personnel attending to daily queries and issues as well as unique customer issues. Provides excellent inter-departmental coordination to ensure seamless PMA workflow practices. Owns and maintains various back office roles and processes. Primary Duties and Responsibilities:

  • Provide order confirmations, confirms detail order information
  • Provide regular order status update to the customer and sales representatives.
  • Communicates delivery dates and coordinates delivery
  • Addresses customer by telephone or in person to provide information about products or services
  • Aids customers with resolutions for sales, service, or any customer issues
  • Follow up and confirm receipt of final signed sales agreements.
  • Ensures orders are being processed in timely manner per customer agreements.
  • Helps spearhead resolving external sales personnel customer and product challenges.
  • Responsible for immediate release of order confirmation letters once order has been received.
  • Work to establish customer dealer council meetings including the implementation and presentation
  • Train expertly in
  • Maintain and expand heat map use to cover larger spectrum including all product lines
  • Active as a POINT OF CONTACT for their region assigned
  • Maintain new Price Matrix, material price groups, and customer price groups in SAP.
  • Request copy of trade-in title prior to shipping the new unit. Follow up on receipt of the original title after the new unit is delivered
  • Contact customer after order is received to obtain finance company information.
  • Prepare all documents for finance companies 3 weeks prior to shipment.
  • Follow up on pre-delivery payment.
  • RSD go to person, on occasion, for day to day issues inter-departmentally. Qualifications/Experience/Skills: Must be fluent in English and Spanish (Portuguis language a plus)
    • 4 year College degree preferred.
    • 1-2 years experience in related field of work scope.
    • Excellent communication skills, written and oral, and a willingness to help attitude.
    • Self-motivated and proactive and easy to interact with.
    • Strong time management skills with the ability to meet hourly and daily deadlines.
    • Self-starting, capable of working independently and under pressure while facing changing priorities, also functioning and contributing as part of a fast-paced team.
    • Strong organizational skills and attention to detail.
    • Excellent internal and external customer relationship skills.
    • Strong computer knowledge.
    • Reliable.
    • Experience with SAP and SalesForce a plus but not mandatory
    • Mandatory safety training (see Total Compliance Management program).

      PI

Keywords: Putzmeister, Kenosha , Regional Support Specialist, Other , Sturtevant, Wisconsin

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