Pro Account Representative
Company: HOME DEPOT USA, INC
Location: Lake Geneva
Posted on: September 21, 2022
Lake Geneva, WI
Responsible for providing leadership of the Pro business within
designated sales territory by driving sales growth and
profitability though account relationships. Monitor key performance
indicators for assigned professional customers, and meet or exceed
financial performance to plan by working with the Regional Pro
Rental Manager and other regional/district and store leadership.
Review pertinent Pro customer satisfaction results to understand
customers' perspectives, and use the information to drive local
decisions and strategies to improve competitive position.
Major Tasks, Responsibilities & Key Accountabilities:
60% Drive incremental sales growth by cultivating business
relationships with assigned customer portfolio. Establish effective
partnerships with assigned customers by completing a minimum of 10
sales call appointments per week. To maximize customer service, Pro
Account Representatives should partner with PASAs as a daily point
of contact for customers with individual transactional needs. Sell
all products and services available from the enterprise, including
Commercial Credit options, Volume Pricing Program, delivery, will
call pickup, and web site ordering.
10% Utilize internal Pro Desk Associates and external sources to
prospect for new business by conducting job site visits and local
related community events. Conduct prospect calls to US Communities
10% Complete District store walks and provide ongoing feedback on
Pro products/services gaps.
10% Utilize SalesForce.com to plan future sales call activity and
manage ongoing customer communications. Maintain current customer
information in CPR.
10% Communicate weekly activities with RPSM and DM(s). Participate
in regional/territory meetings.
Nature and Scope:
Typically reports to Regional Pro Sales Manager
Responsible for helping others and providing on-the-job training or
Environmental Job Requirements:
Typically in a comfortable environment but with regular exposure to
factors such as temperature extremes, moving machinery, loud noise,
and fumes which cause noticeable discomfort or a moderate risk of
accident or illness.
Typically requires overnight travel 20% to 50% of the time.
Standard Minimum Qualifications:
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
The knowledge, skills and abilities typically acquired through the
completion of a high school diploma and/or GED.
Years of Relevant Work Experience:
Most all of the time is spent sitting in the same position or
standing/walking or there is some requirement to lift or handle
material or equipment of moderate weight (8-20 pounds).
2 years account management/sales management experience
2 plus years home improvement or home building industry
Successful professional growth in a high paced retail
Computer literacy with Internet Explorer and MS Office programs
Knowledge, Skills, Abilities and Competencies:
Demonstrates a strong ability to create and cultivate an active
network of relationships both inside and outside the organization;
Ability to leverage relationships to accomplish sales and
Deep understanding of Pro customer needs with a focus on fulfilling
100% of their product, credit and performance requirements.
Determine how each customer would prefer to be served and tailor
communications and customer-facing activities appropriately.
Strong leadership and negotiation skills; ability to persuade or
Excellent communication skills; verbal, written and able to
Keywords: HOME DEPOT USA, INC, Kenosha , Pro Account Representative, Other , Lake Geneva, Wisconsin
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