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Customer Relations Specialist (Temp to hire )

Company: Parallel Employment
Location: Kenosha
Posted on: June 19, 2022

Job Description:

Position Summary: Responsible for communication with customers in a professional, prompt and effective manner which includes responding to inquiries regarding quotes, orders, deliveries, concerns and complaints. Essential Duties and Responsibilities:

  • Be the front line of contact for all customers and provide day to day interaction and follow up with customers regarding quotes, orders, deliveries, concerns and complaints.
  • Act as the daily contact and liaison for customers and provide accurate information and support to allow the customer to successfully manage their business.
  • Provide professional, prompt and effective customer service through email and telephone communication.
  • Responsible for accurate entry of data into the ERP system.
  • Enter new sales orders within 24-48 hours of the order being received and provide customer with order confirmation and ship date.
  • Enter new quote requests as required and follow up promptly with customers providing formal documentation pertaining to pricing and lead times.
  • Research prior quote and order information details as necessary.
  • Develop and track department metrics pertaining to performance, OTD, and average order turnaround time.
  • Proactively communicate and effectively partner with all departments to obtain necessary information to address and problem solve issues pertaining to customer inquiries, complaints and concerns.
  • Communicate and effectively work with necessary departments to maintain customer priorities and ensure timelines are met and maintained for customer delivery dates.
  • Proper and complete documentation off all data in ERP system and required paperwork.
  • Complete all documentation per ISO 13485 and FDA requirements.
  • Provide backup support to receptionist duties for phone calls and visitors as needed.
    Physical Requirements:
    • While performing the duties of this job the employee is regularly required to sit, stand or walk; use hands, handle, or feel objects, tools or controls; reach with hands and arms; talk and hear.
    • Ability to lift and/or move up to 25 pounds.
    • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
      • Ability to sit and stand for up to 12 hours per day.
      • Ability to view computer monitors for extended periods of time throughout the work day.
        Requirements
        • 3 years of customer service experience in a manufacturing environment preferred.
        • Ability to build rapport and strong working relationships with customers.
        • Ability to communicate professionally both verbally and in writing.
        • Ability to develop a sound understanding of the principles of the various products.
        • Ability to deal with difficult customer situations.
        • Experience is ISO/FDA environment preferred.
        • Ability to learn how to read and interpret blueprints.
        • Ability to investigate and problem solve customer issues and complaints.
        • Computer literate in various software applications (i.e. Microsoft Office).
        • Proficient in math, including the ability to add, subtract, multiply and divide.
        • Knowledge of raw materials, production processes, and quality control.
        • Ability to work in a team environment as well as autonomously. Benefits1st shift - $20.00/hr Temp to hireEqual Opportuniy Employer#pandoPandoLogic. Keywords: Customer Service Representative, Location: Kenosha, WI - 53141

Keywords: Parallel Employment, Kenosha , Customer Relations Specialist (Temp to hire ), Other , Kenosha, Wisconsin

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