Customer Insights Specialist
Company: CNH Industrial
Posted on: June 19, 2022
CNH Industrial is a world-class equipment and services company.
Driven by its purpose of Breaking New Ground, which centers on
Innovation, Sustainability and Productivity, the Company provides
the strategic direction, R&D capabilities, and investments that
enable the success of its five core Brands: Case IH, New Holland
Agriculture and STEYR, supplying 360 - agriculture applications
from machines to implements and the digital technologies that
enhance them; and CASE and New Holland Construction Equipment
delivering a full lineup of construction products that make the
industry more productive. Across a history spanning over two
centuries, CNH Industrial has always been a pioneer in its sectors
and continues to passionately innovate and drive customer
efficiency and success, driven by its purpose of Breaking New
Ground. As a truly global company, CNH Industrial's 35,000+
employees form part of a diverse and inclusive workplace, focused
on empowering customers to grow, and build, a better world.
This position is eligible for HYBRID flexible work
As a Customer Insights Specialist, you will own the analysis for a
category of customer satisfaction survey data captured across the
customer journey, which in turn you will use to define and suggest
improvement actions that drive customer satisfaction.
Support quantitative and qualitative research to support customer
Suggest improvements in survey development, system integrations and
data collection methods
Key point of contact for all customer satisfaction initiatives
within your scope
Provide analytical support for customer experience process
Perform statistical analysis and visualization techniques to
provide data driven insights and actionable recommendations
Present findings and recommendations accurately and succinctly with
Consult on all research projects regarding the customer to ensure
that research plan and design meet business objectives
Drive analysis of insights and build action-oriented reporting that
drives improvement endeavors
Work with the brands and businesses to recommend and develop action
plans to increase customer satisfaction
Synthesize data to create regional action plans across brands and
functions to improve customer experience and NPS.
Statistical analysis providing data driven insights, leading to
actionable recommendations to influence customer satisfaction.
Present to senior management
Work with customer insight platforms such as Qualtrics & Medallia
and statistical analysis software (SPSS).
Use data visualization platforms (Tableau, Qlik) & data analytic
tools (Excel, SQL, Python)
Other projects as assigned by the manager
This position pays: $90,000 - $137,000 (Actual salaries will vary
and will be based on various factors, such as skill, experience and
qualification for the role.)
Bachelor's Degree (Quantitative field preferred - Mathematics,
Statistics, Economics, etc.) or Associate's degree with 3+
additional years' work experience in developing and optimizing
customer experience surveys and performing customer analytics
10+ years' work experience in developing and optimizing customer
experience surveys and performing customer analytics
Compensation & Benefits: We offer competitive compensation with
multiple benefit (medical/dental/vision) options to meet your
individual needs. Our industry leading 401k will support you in
meeting your retirement objectives. Additional benefits include:
paid parental leave, life insurance, volunteer time off and much
US applicants: CNH Industrial is an equal opportunity employer.
This company considers candidates regardless of race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or veteran status. Applicants can learn more
about their rights by viewing the federal "EEO is the Law" poster
and its supplement here. CNH Industrial participates in E-Verify
and will provide the federal government with your Form I-9
information to confirm that you are authorized to work in the U.S.
You can view additional information here.
If you need reasonable accommodation with the application process,
please call 1-800-889-4422 option 1 and then option 5, or contact
us at firstname.lastname@example.org.
Read about our company's commitment to pay transparency by clicking
this link: pay transparency notice.
Canada applicants: CNH Industrial is an equal opportunity employer.
This company considers candidates regardless of race, colour,
religion, sex, sexual orientation, gender identity, nationality,
place of origin, disability, marital status, family status, age, or
any other ground prohibited by applicable provincial human rights
Keywords: CNH Industrial, Kenosha , Customer Insights Specialist, Other , Franksville, Wisconsin
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