WELL Spa Special Teams Associate (Full Time)
Company: Grand Geneva Resort & Spa
Location: Lake Geneva
Posted on: April 8, 2021
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Job Description:
Grand Geneva Resort & Spa is an award-wining, AAA Four Diamond
all-seasons resort set on 1,300 acres in the legendary southeastern
Wisconsin community of Lake Geneva. Located 90 minutes from Chicago
and 50 minutes from Milwaukee, Grand Geneva Resort & Spa features
355 guest accommodations, including deluxe rooms and suites, along
with 29 new villas. On site, guests can enjoy the WELL Spa + Salon;
two championship 18-hole golf courses; The Mountain Top, a ski and
snowboard facility; 62,000-square-feet of meeting and convention
space and five restaurants. Also on the resort's grounds is the
Timber Ridge Lodge & Waterpark, featuring 225 guest suites and
50,000 square feet of year-round, indoor/outdoor waterpark
excitement, bringing the total number of rooms on the Grand Geneva
campus to 609. For more information, please visit
www.grandgeneva.com and follow us on Facebook, Twitter and
Instagram.
Position Purpose
Greet and check guests in and out, book appointments, sign up and
renew memberships.
Essential Functions
- Check guests in and out for spa appointments.
- Provide accurate and appropriate information to guests and
customers.
- Input and retrieve information routinely from computer
system.
- Respond to guest requests and handle guest issues or report
complaints to management.
- Remain calm and alert, especially during emergency.
- Promptly answer telephone in a professional and clear manner.
Input all information into computers to communicate guest requests
and complaints.
- Effectively deal with internal and external customers, some of
whom will require high levels of patience, tact, and diplomacy to
defuse anger, collect accurate information and resolve
conflicts.
- Answer guest questions regarding area or resort, outlet
information and services.
- Greet and welcome guest as they arrive at the spa.
- Perform other duties in mutiple areas of spa such as locker room,
salon, etc.
Position Requirements
- High school diploma or equivalent required.
- Prior spa experience preferred.
- Must have excellent communication and customer service skills,
must have the ability to work with a team in a fast paced
environment while multi-tasking.
- Ability to read, listen and communicate effectively in English,
both verbally and in writing.
- Ability to access and accurately input information using a
moderately complex computer system.
- Ability to work a flexible schedule including nights, weekends
and holidays.
Reporting Relationship
This position reports to the Front Desk Supervisor
Exemption Status
Non- Exempt
Equal Opportunity Employer
Note This document describes the general nature and level of work
required of people in the job. It is not intended to be an
all-encompassing list of responsibilities, duties, and skills.
Keywords: Grand Geneva Resort & Spa, Kenosha , WELL Spa Special Teams Associate (Full Time), Other , Lake Geneva, Wisconsin
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