Business Office Associate
Company: CarMax
Location: Kenosha
Posted on: January 12, 2021
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Job Description:
7807 - Kenosha Automall - 8200 120th Ave, Kenosha, Wisconsin,
53142CarMax, the way your career should be! Summary:Provide
exceptional customer service in a fast paced, team oriented
environment through the facilitation of the sales, auction, and
appraisal process. Under general supervision, responsible for cash
management, processing and auditing of paperwork associated with
sales, and providing exceptional customer service by answering
questions and handling incoming calls. Essential Duties and
Responsibilities:* Assists store personnel and all store
departments in their daily functions while adhering to CarMax
guidelines* Provides customer service by greeting customers,
balancing overflow traffic, listening to and answering customer
questions and explaining paperwork process. * Seeks win/win
solutions for the customer and partners appropriately * Processes
paperwork associated with retail/wholesale automobile sales may
include printing daily reports, maintaining deal jackets,
contacting finance companies regarding contracts, obtaining
required information regarding registration and/or titling,
processing reassignments, and auditing completed paperwork*
Processes auction sales, dealer registration, and/or appraisal lane
purchases to include the collection of titles (calls and follow
up), payoffs, proper paperwork and signatures from customers in
order to send the appropriate documentation to the Home Office for
the funding of drafts* Manages multiple pay types including
receiving and counting money, distributing funds, preparing
deposits and handling of the safe with considerations to security
and loss prevention.* Processes paperwork affiliated with the state
DMV. This may include submitting paperwork necessary to title or
and register a vehicle for a customer after the sale or obtaining a
title for a customer after the sale.* Mentor new Business Office
Associates, as well as, train other store departments on Business
Office process and procedure* Clerical responsibilities may include
, but is not limited to: copying, filing, reconciliation of missing
dealer plates or information and data entry into Microsoft Excel
and proprietary systems as required for logging vehicle
registration tags* Answers multi-line phone system, responds to
callers' needs and direct calls as appropriate. Will also operate
paging/intercom system when necessaryQualifications:Work requires
ability to:* Read, interpret and transcribe data in order to
maintain accurate records* Use resources and partnership to balance
the needs of the customer and the business\* Understand numeric
filing system* Use word processing, spreadsheet and other programs,
displaying intermediate PC skills* Multi-task in a high energy,
fast-pace team oriented work environment* Lift objects that weigh
as much as 15-20 lbs* Speak and listen effectively in dealing with
both internal and external customers, in person and over the phone*
Complete CarMax provided training on the functional areas of the
Business Office and, allowing for cross-training and full coverage
of Business Office activities* Coordinate efforts with co-workers
to maintain coverage at the information desk at all times* Develop
partnerships with Sales team and other departments in order to
provide quality customer serviceWorking Conditions:* Pleasant but
noisy office environment* May require walking or standing for
extended periods of time* Flexible work hours with shifts that may
include nights, weekends, holidays and 12-hour days* Wears CarMax
clothing (acquired through the company) at all times while working
in the storeDisclaimer and Approvals:This document is intended to
describe the general nature and level of work being performed by
people assigned to this job. This information is current at the
time of publication. Responsibilities may include other duties as
assigned and may be amended at the discretion of CarMax with or
without notice.This document has been reviewed and approved by
management and Human Resources and cannot be modified without
written consent by a member of management authorized to modify any
such responsibilities.CarMax is an Equal Opportunity Employer and
complies with federal and state laws which forbid discrimination
because of race, color, age, religion, sex, national origin,
disability and other protected characteristics. Employment at
CarMax is at-will, and therefore, can be terminated, with or
without cause, at any time, at the option of the associate or
CarMax. This at-will employment relationship will remain in effect
throughout an associate's employment withCarMax unless it is
modified by a specific, express written employment contract that is
signed by an officer of CarMax and the associate. This at-will
employment relationship may not be modified by any oral or implied
agreement. Specifically, this job description is not a contract of
employment and does not create any contractual rights of any kind
between the Company and its Associates.Upon an applicant's request,
CarMax will consider reasonable accommodation to complete the
CarMax Job Application.
Keywords: CarMax, Kenosha , Business Office Associate, Other , Kenosha, Wisconsin
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