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IT Service Desk Technician day shift and Night shift

Company: First Tek, Inc.
Location: Kenosha
Posted on: November 20, 2020

Job Description:

Hours Day Shift Monday -Friday 9AM -6PM Night Shift Thursday - Sunday, 730 PM to 6 AM. For night shift Should be available for 4 weeks of training and orientation, Monday ndash Friday, 830 AM to 5 PM. Position Responsibilities Provide Level 1 support troubleshooting of computer hardware and software issues. Create and route incident tickets to document issues and notify appropriate support groups. Perform operational activities system saves and restores, AS400 IPLs, server reboots, off-site tape storage and report generation. Perform user account set up, security maintenance and systems monitoring. Coordinate escalations and alert communications during major incidents. Provide incident and problem management. Minimum Requirements High school diploma or equivalent. 2 years prior help desk support experience. Strong troubleshooting and analysis skills. Experience using Windows 7, Windows 10, Microsoft Office, Control-M, VPN and Citrix remote access solutions.

Keywords: First Tek, Inc., Kenosha , IT Service Desk Technician day shift and Night shift, Other , Kenosha, Wisconsin

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