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Senior IT Support Specialist

Company: Tecomet
Location: Kenosha
Posted on: February 14, 2020

Job Description:

Job DescriptionJob Summary:

The Senior IT Support Specialist will ensure computer related functions within the company are operating at high levels of availability and that the security of supported business systems and applications is satisfactory. This individual will also provide adequate training to meet the daily operating needs of the company as well as the companies long term needs within computer related and manufacturing technologies. This individual is responsible for independently managing, monitoring and reporting on complex systems and processes. This individual will act as the Disaster Recovery Team Leader on site to ensure continuity of data and systems, as well as act as the Sarbanes Oxley team leader ensuring all required controls are being monitored and met. The Senior IT Support Specialist may act as a Site Lead for the Operations team at the facility he/she resides in; ensuring support issues are being assigned/completed in a timely manner.

Essential Duties and Responsibilities:

  • Site IT Lead Person (if assigned)
  • Site Disaster Recovery Leader
  • SOX Team Leader (sites that apply, as required)
  • Works with vendors for pricing and availability of equipment, sizing, materials, and labor
  • Recommends innovative ideas, processes and/or procedures for enhancements, and modifications to improve existing systems
  • Performs analysis to review current metrics and identify successes, discrepancies and opportunities for improvement
  • Provides general advice and specific recommendations to leadership on key areas of expertise
  • Takes responsibility for the planning and execution of large projects; serves as principal point of contact on multiple complex projects or programs
  • Conducts individual project reviews, as required, to assess overall project quality, efficiency and compliance with requirements
  • Performs sophisticated troubleshooting and analysis; resolves difficult issues escalated from lower levels of the organization
  • Provides quick response time to prioritize and analyze problems and provide customer support
  • Troubleshoots system management to maximize computer uptime
  • Installs software/hardware to empower users to better accomplish their jobs
  • Simplifies operational practices to remove non-value-added steps
  • Ensures software and systems are available to quickly get users onto the network
  • Manage imaging fleet, including printers and scanners.
  • Maintains Information Technology systems documentation using applications such as OneNote

    Qualification Requirements

    Educational/Training Requirement:

    • Bachelor's Degree or equivalent work experience


      • Three to five years related experience and/or training or equivalent combination of education and training


        • MCSE/MCSA certifications preferred

          Knowledge, Skills, and Abilities:

          • Computer hardware and setup
          • Operating systems such as; Windows XP, 7, 10, Server 2003, 2008, 2012, VMware
          • Database environments
          • Software applications such as; MS-Office, Symantec Endpoint Protection, CA ARC Serve or comparable backup solution
          • Local area networking
          • Scheduling work to achieve department goals
          • Customer focused environment
          • Service Desk experience
          • Data processing
          • Telco communications

            Personal Attributes:

            • Strong organizational skills
            • Verbal and written communication and listen skills
            • Problem solving and evaluation
            • Process improvement
            • Project management
            • Good communication skills
            • Good interpersonal skills
            • Analyze communications
            • Be flexible to adapt to changes in the market place
            • Improve process of information flow
            • Problem solving
            • Prioritize and multitask
            • Keep current in changing work methods
            • Maximize opportunities for the business
            • Meet goals and objectives set for department

              Other Requirements

              Mental Requirements:

              • Well lighted, heated/or air-conditioned indoor office/production setting with adequate ventilation.
              • Light physical activity performing non-strenuous daily activities of a primarily administrative nature.
              • Ability to maneuver throughout the facility/facilities as needed.
              • Manual dexterity sufficient to reach/handle items and work with fingers.
              • Ability to wear proper PPE.

                Physical Requirements:

                While performing the duties of this job, the employee could be required to stand. The employee could frequently be required to walk; use hand to finger, handle, or feel; reach with hands and arms and talk or hear. The employee could be required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee could occasionally lift and or move up to 50 pounds. Specific vision abilities required by the job could include close vision, distance vision, peripheral vision and ability to adjust focus. Moving around from computer to computer and building to building as needed to work on issues

                Travel Requirements: As needed.

                Americans with Disabilities Act (ADA):

                Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

                Equal Opportunity Employer M/W/Vets/Disabled

Keywords: Tecomet, Kenosha , Senior IT Support Specialist, Other , Kenosha, Wisconsin

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