Production Support Engineer
Company: Beyond Finance
Location: Chicago
Posted on: April 1, 2026
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Job Description:
At Beyond Finance, we've made it our mission to help everyday
Americans escape the endless cycle of crippling debt and step into
a brighter financial future. Through compassionate, individualized
care, a culture focused on compliance and ethics, supportive
user-centric technology, and customized financial solutions, we've
helped over 1 million clients on their path to a brighter future.
While we're proud of what we've already accomplished, we're
searching for new collaborators to help us get to the next level!
If you're looking to join a forward-thinking, rapidly growing
organization with helping people as its number one goal, we want to
hear from you. About the Role As Production Support Engineer, you
will be part of a multi-tiered support team whose primary
responsibilities include minimizing downtime and optimizing
production uptime. You will be the bridge between code and
customer. This is an in-person role in our Chicago office. What
You'll Do The Production Support Engineer will Act as the primary
incident commander for high-severity outages, orchestrating the
technical response and maintaining clear lines of communication
with stakeholders. Lead blameless post-mortem sessions to dissect
failures. Be responsible for translating technical items into
documented systemic improvements. Perform in-depth troubleshooting
and analysis to resolve bugs, identify workflow enhancements and
other functional errors. Own and evolve the observability strategy.
Move us from reactive alerts to predictive insights. Dive into Ruby
code, review GitHub PRs, manage feature flags, and run production
jobs to keep things moving. Lead problem management. Identify
systemic trends and partner with Product teams to prioritize
permanent fixes over temporary band-aids. Drive continuous
improvement by identifying and implementing enhancements to support
tools, workflows, and documentation. Drive critical escalations in
technically challenging situations in collaboration with
engineering, product, and other IT teams. What We Look For 5 years
of experience in a high-stakes Production/SRE role, with deep
expertise in AWS (ECS, Lambda, CloudWatch) and SQL. Expert-level
experience with Observability/APM tools A strong development
background. You are comfortable reading and debugging Ruby or
JavaScript and navigating GitHub workflows. Proven experience in
incident command. You know how to manage a bridge, silence the
noise and drive a team toward a resolution under heavy pressure.
Highly organized with a strong work ethic, sharp attention to
detail, and a proactive mindset. A "Bias for Action." You can
navigate ambiguity, manage your own project timelines, and stay
calm while the "house is on fire.". You can translate a complex
system failure into a clear, business-value narrative for
non-technical executives. The base annual salary range is listed
below. This role is eligible for additional incentives, including
an annual bonus. Base Salary Range $90,000 - $110,000 USD Why Join
Us? While you make a difference for others, we’ll work to make a
difference for you, providing an uplifting, collaborative work
environment and benefits that reflect your value to us. For
eligible full-time employees, we offer: Considerable employer
contributions for health, dental, and vision programs Generous PTO,
paid holidays, and paid parental leave 401(k) matching program
Merit advancement opportunities Career development & training And
finally, our team spirit and culture! We cultivate an environment
of community, connection, and belonging across our entire
organization. Beyond Finance does not accept unsolicited resumes
from individual recruiters or third-party recruiting agencies in
response to job positions. No fee will be paid to their parties who
submit unsolicited candidates directly to Beyond Finance employees
or the Beyond Finance HR team. No placement fee will be paid to any
third party unless such a request has been made by the Beyond HR
team.
Keywords: Beyond Finance, Kenosha , Production Support Engineer, IT / Software / Systems , Chicago, Wisconsin
