Field Service Technician
Company: Putzmeister
Location: Sturtevant
Posted on: June 19, 2022
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Job Description:
Summary: Act as the Putzmeister Field Service Representative in
the assigned region and build / maintain business relationships
which position Putzmeister as providing Premier Product Support.
Establish regular communications and planning cadence with Regional
Sales Directors and Parts Sales Representatives to achieve sales
and product support objectives.Essential Duties and
Responsibilities:? Manage time and territory to provide timely &
effective resolution of customers' equipment problems / concerns in
the field, sometimes in difficult situations.? Travel to customer
locations, often on very short notice, to perform in-depth
troubleshooting on electrical, hydraulic, mechanical, and
interrelated problems.? Professionally communicate information
concerning repairs, production issues, product quality, or customer
related issues.? Provide in-service or commissioning of new
equipment at customer locations. Complete handover documentation.?
Provide professional training on machine operation, trouble
shooting, and repair techniques to customers / agents in the
field.? Provide technical support to the agent / customer via
multiple channel paths (email, telephone, text, etc.) and manage
Warranty / Goodwill issues and concerns.? Coordinate Boom
inspections and welding repairs as needed for customers. Provide /
complete the required documentation for records.? Market / Support
Authorized Service Centers (dealers) to customers for repair work
and parts purchases (in and out of warranty).? Aid in evaluation
and selection of potential Service Centers (dealers). Assist and
measure service center against established PM Service Standards. ?
Prepare timely field service reports in a well written and concise
manner and file them on a weekly basis.? Keep abreast of industry
technology and trends including concrete pumping applications /
processes.? Perform additional duties as requested or
required.Qualifications:? Excellent communication skills.? 5-10
years of technical experience.? Travel 75%
+Education/Certification/Training:? Associates or BS degree in
Engineering, Heavy Equipment Technology, Industrial Technology, or
equivalent experience.? In depth knowledge of mobile hydraulic,
electrical, and mechanical systems. ? Multi-lingual individual a
plus (Spanish and/or German)? Concrete industry experience a plus?
Mandatory safety training (see Total Compliance Management
program).? On-the-job training.Work Environment/Physical Demands:?
While performing the duties of this job, the employee is regularly
exposed to dust, working near moving mechanical parts; occasionally
exposed to chemicals.? While performing the duties of this job, the
employee is regularly exposed to outdoor weather conditions which
may at times be extreme.? While performing the duties of this job,
the employee is occasionally exposed to very loud noise.? Proper
work attire, steel toe safety shoes, and safety glasses/goggles
must be worn at all times as required by jobsite.? While performing
the duties of this job, the employee is regularly required to
stand, walk, stoop, bend, and use hands to finger, handle or touch;
frequently required to push and pull.? Ability to regularly lift
and/or move up to 15 pounds; occasionally lift and/or move up to 70
pounds.? Specific vision abilities required by this job include
close, peripheral, and the ability to focus. The physical demands
described here are representative of those that must be met by an
employee to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.The above
information includes the general details necessary to describe the
principal duties of the job identified and shall not be interpreted
as a detailed description of all the work requirements that may be
inherent in the job. PI179575727
Keywords: Putzmeister, Kenosha , Field Service Technician, IT / Software / Systems , Sturtevant, Wisconsin
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