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VOIP Technologist

Company: Experis
Location: Sturtevant
Posted on: May 12, 2022

Job Description:

Experis IT - A Manpower Company is the premier partner for some of the most prestigious companies in the Wisconsin. We have partnered with a local healthcare organization in the Greater Milwaukee and Green Bay WI Areas to find a 2 Senior VoIP Technicians to join their growing team on a contract to hire basis. If you are interested in applying and hearing more about the opportunity, please contact Sadie McQuade at JOB DESCRIPTIONPrimary Purpose: Evaluates VoIP telecommunications needs of clients/business and responds with plans to address those needs within the defined direction of Telecommunications. Performs complex moves, additions, changes (MAC) and repairs to existing hospital VoIP systems. Proactively identifies issues and opportunities and communicates them to leadership. Performs VoIP telephony and voice mail software programming, patching and security updates. Major Responsibilities: Adhere to telecommunications policies as needed to maintain the security and business continuity of the VoIP enterprise telecommunications network. Installs and tests new and existing VoIP telephone and voice mail components at hospital and critical locations, in accordance with applicable codes, standards and department policy. Provides insight and guidance to VoIP Technicians and Telecom Analyst Associates during campus projects. Executes service ticket requests for complex telephony service requests. Completes all necessary purchase orders for needed parts by working with vendors and outside sales personnel. Serves as an escalation resource for particularly complex or difficult incidents and requests. Partners with Telecom Implementation Engineers to design, plan, deploy and support large VOIP telecom solutions at various facilities. Participates in deploys in a significant way. Responsible for port activation, connectivity, testing and user placements according to available physical infrastructure. Programs VoIP telephony systems for complex applications including advanced call routing. Perform audits on business continuity processes and monitor all VoIP telecommunications systems deployed across hospital and critical sites. Provides small station wiring requests and performs wire cross-connecting to the VoIP telephony system. Troubleshoots and identifies telephone troubles. Replaces defective telephone set hardware. Makes appropriate software changes to telephony systems to correct problems. Documents all repairs and installations. Maintains records for repair of the associated equipment; maintaining the appropriate database for inventory, directory and diagrams. Collaborates with other departments on new and existing VoIP telephony equipment and services. Provides suggestions to improve service and design. Provides quality customer service, manages client expectations and establishes positive working relationships. Routinely trains and assists VoIP Technician and Telecom Analyst Associates. Must maintain certifications on supported VoIP systems.

Keywords: Experis, Kenosha , VOIP Technologist, IT / Software / Systems , Sturtevant, Wisconsin

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