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Customer Service Rep - Bilingual French-Canadian / English

Company: Snap-on
Location: Kenosha
Posted on: June 10, 2024

Job Description:

Overview
CUSTOMER SERVICE REP - BILINGUAL FRENCH-CANADIAN
LOCATION: - KENOSHA, WI -
Monday thru Friday, in office. -
Start and End hours can range between 7am - 7pm. Note: Training approx. 8am-4:30pm-we can be flexible. -

Customer service representatives interface directly with customers, assisting them with product information, selection, and order processing. -This activity is conducted in a professional and friendly manner, requiring the ability to remain calm in a fast, paced environment while managing the customer expectations and making on-the-spot decisions. Additionally, work with suppliers to place orders and follow-up with deliveries. - Beyond customer service the position includes broad responsibility for basic account procedures and supporting various telephone campaigns.
Responsibilities

  • Receive incoming calls, faxes and internet orders from customers and enter into an order entry system.
  • Receive and respond to customer requests for product information, product availability, pricing, order status, track shipments, billing questions, return goods (RGA), loaner tools, program recommended products, etc.
  • Maintain an excellent understanding of the various program product offerings and suppliers.
  • Present customer with new program offerings, websites and promotions offered.
  • Issue purchase orders to meet all customer orders as needed.
  • Interact with authorized suppliers when technical data or answers are needed for customers.
  • Support outgoing telemarketing campaigns as needed.
  • Drive cross-training to support all programs effectively.
  • Communicate clearly with customers while remaining sensitive to the ongoing conversations in the all center.

    Qualifications

  • Associates degree, equivalent to two years related experience.
  • Must possess excellent communication skills.
  • The ability to consistently maintain a professional and positive attitude when dealing with customers.
  • Multi-task with accuracy and promptness in a busy call center environment.
  • Proficient data entry skills.
  • Computer skills: basic knowledge of Microsoft Office.
  • Call center customer service experience.
  • Understanding of basic accounting procedures and principles.
  • Product knowledge or aptitude for technical automotive applications of tools and equipment.
  • Ability to interface cooperatively with customer service and all related departments.

Keywords: Snap-on, Kenosha , Customer Service Rep - Bilingual French-Canadian / English, Hospitality & Tourism , Kenosha, Wisconsin

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