Customer Service Weekly Walk-In Interviews

Company: Uline
Location: Kenosha
Posted on: March 20, 2023

Job Description:

Customer Service Weekly Walk-In Interviews

Get in on the growth!

Uline's business continues to grow, creating new career opportunities and stability employees can count on. We train and empower our people with the tools to deliver best-in-class customer care. Learn more and interview for Customer Service roles at our upcoming weekly walk-in interviews.

Registration is preferred, but walk-ins are welcome.

Every Thursday from 1 PM - 3 PMPLUSWednesday, 3/15 from 3 PM - 6 PM

Positions: -

• Customer Service Representative (English & Bilingual (Spanish))
• Customer Service Representative - 3rd Shift (includes a $4 shift differential)
• Customer Service Management Trainee
• Customer Service Team Lead
  
  Location: -12355 Uline Way, Kenosha, WI 53144 -
  
  24/7 operation - various shifts available with set schedules.
  
  Better together than apart. Positions are on-site, and we are looking for good people who share our passion.______________________________________________
  
  Customer Service RepresentativeBoth English and Bilingual Spanish openings are availableFrom $22 to $26 per hour -(English only)From $23 to $27 per hour (Bilingual English / Spanish)3rd Shift includes a $4 shift differential
  • Guide and process customer orders and inquiries in a fast-paced environment using world-class technology.
  • Communicate with customers via phone, email and chat.
  • Solve customer problems and find best possible solutions.
  • Help customers navigate Uline's website and place orders online.
  • Provide knowledgeable answers to questions about products, pricing and availability.
  • Respond to shipping inquiries and answer order status questions.
  • High school diploma or equivalent. Bachelor's degree preferred.
  • Desire to provide the best possible experience for our customers.
  • Thrive in a fast-paced environment.
  • Bilingual candidates must be 100% fluent in both English / Spanish (read, speak, write).
    
    Customer Service Management TraineeFrom $25 to $30 per hour
    • Manage and lead a team of customer service reps on a daily basis. -
    • Participate in a rotational training program covering all aspects of customer service management. -
    • Set goals and provide mentoring / coaching. -
    • Perform quality monitoring on team members and provide feedback. -
    • Audit department processes and identify areas for improvement. -
    • Assist in the recruiting process to fill customer service positions.
    • High school diploma or equivalent required. Bachelor's degree preferred.
    • Excel at verbal communications, listening, feedback, delegation, fostering teamwork and multi-tasking. -
    • Strong track record of customer-focused service and attention to detail. -
    • Prior leadership / management experience is a plus. -
      
      Customer Service Team LeadFrom $28 to $35 per hour
      • Coach and develop Customer Service Representatives in all areas of performance including metrics and behaviors.
      • Audit phone, email and other customer interactions, observing performance, techniques and application of guidelines and procedures.
      • Evaluate quality, track results and provide coaching for increased success.
      • Provide feedback to management and challenge processes to increase efficiency and customer satisfaction.
      • Complete performance reviews and assist with interviewing process for new Customer Service hires.
      • Train reps to understand policies, procedures and products.
      • Communicate policy updates and Uline information through team meetings and one-on-one sessions.
      • Document coaching and development sessions.
      • Handle escalated customer issues and provide weekly function support for customer interactions.
      • High School diploma or equivalent required. Bachelor's degree preferred. -
      • 3+ years customer service experience.
      • 2+ years of experience in a leadership / supervisory role preferred.
        
        Benefits
        • Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs.
        • 401(k) with 5% employer match.
        • Paid holidays and generous paid time off.
        • Tuition Assistance Program that covers professional continuing education.
        • Bonus programs that include annual performance, sales goals and profit sharing.
          
          Employee Perks
          • Best-in-class, clean, modern facilities.
          • First-class fitness center with complimentary personal trainers.
          • Beautifully maintained walking trails.
            
            Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.
            
            EEO/AA Employer/Vet/Disabled
            
            #LI-NS1#LI-IL001(#IN-KNCS)
            
            
            
            Our employees make the difference and we are committed to offering exceptional benefits and perks! - Explore to learn more!

Keywords: Uline, Kenosha , Customer Service Weekly Walk-In Interviews, Hospitality & Tourism , Kenosha, Wisconsin