Operations Analyst - Customer Service
Posted on: November 26, 2022
Operations Analyst - Customer Service Kenosha Branch 12355 Uline
Way, Kenosha, WI 53144 Customer Service is the heartbeat of our
company. We depend on our Call Center / Contact Center employees to
serve our customers and fulfill our promise of reliability. Better
together than apart. This position is on-site, and we are looking
for good people who share our passion. Position Responsibilities
Provide reporting, business intelligence and insights on Contact
Center operations to inform leadership on business decisions. Pull,
validate, collate and analyze data from multiple systems, including
the Customer Service data warehouse, phone and workforce management
systems, AS400 and relational databases. Create and execute
Microsoft SQL queries or Power BI dashboards for performance,
statistical and ad hoc reporting needs. Leverage data to deliver
analysis, including observations, visuals, charts and graphs.
Translate data findings into clearly written, actionable
recommendations for upper management based on analysis. Minimum
Requirements Bachelor's degree. 3+ years analyst experience. Strong
understanding of Microsoft Office (Excel, Word, Access) and SQL.
Experience with Power BI and/or data visual techniques a plus.
Detail-oriented with advanced data and statistical analysis skills.
Benefits Complete medical, dental, vision and life insurance
coverage, Flexible Spending Accounts and wellness programs. 401(k)
with 5% employer match. Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing
education. Bonus programs that include annual performance, sales
goals and profit sharing. Employee Perks First-class fitness
center. Beautifully maintained walking trails. About Uline Uline is
North America's leading distributor of shipping, industrial and
packaging materials. We're a family-owned company known for
incredible service, quality products and same-day shipping of our
huge in-stock inventory. With over 8,500 employees across 12
locations, it's time you joined Uline. Uline is proud to operate as
a drug-free workplace. All new hires must complete a pre-employment
hair follicle drug screening. EEO/AA Employer/Vet/Disabled
#LI-CB2#CORP (#IN-KNCS) Our employees make the difference and we
are committed to offering exceptional benefits and perks! Explore
Uline.jobs to learn more!
Keywords: Uline, Kenosha , Operations Analyst - Customer Service, Hospitality & Tourism , Kenosha, Wisconsin
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