Customer Service Management Trainee

Company: Uline
Location: Richmond
Posted on: November 21, 2022

Job Description:

Customer Service -Management TraineeStarting from $23 to $28 per hourKenosha -Branch12355 Uline Way, Kenosha, WI 53144Customer Service is the heartbeat of our company. We depend on our Call Center employees to serve our customers and fulfill our promise of reliability.Training Hours:Monday - Friday, 9:30 AM to 6 PM24/7 operation - Various shifts available with set schedules.Position Responsibilities

• Manage and lead a team of customer service reps on a daily basis.
• Participate in a rotational training program covering all aspects of customer service management.
• Set goals and provide mentoring / coaching.
• Perform quality monitoring on team members and provide feedback.
• Audit department processes and identify areas for improvement.
• Assist in the recruiting process to fill customer service positions.Minimum Requirements
  • High school diploma or equivalent required. Bachelors degree preferred.
  • Excel at verbal communications, listening, feedback, delegation, fostering teamwork and multi-tasking.
  • Strong track record of customer-focused service and attention to detail.
  • Prior leadership / management experience isa plus.Benefits
    • Complete insurance coverage that includes medical, dental, vision and more.
    • 401(k) with 5% employer match.
    • Paid holidays and generous paid time off.
    • Tuition Assistance Program that covers professional continuing education.
    • Bonus programs that include annual performance, sales goals and profit sharing.Employee Perks
      • First-class fitness center.
      • Beautifully maintained walking trails.About UlineUline is North Americas leading distributor of shipping, industrial and packaging materials. Were a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 8,500 employees across 12 locations, its time you joined Uline.Uline is proud to operate as adrug-free workplace. All new hires must complete a pre-employmenthair follicle drug screening.EEO/AA Employer/Vet/Disabled#LI-DR1#LI-IL001(#IN-KNCS)Our employees make the difference and we are committed to offering exceptional benefits and perks!Explore to learn more!

Keywords: Uline, Kenosha , Customer Service Management Trainee, Hospitality & Tourism , Richmond, Wisconsin