Customer Service Weekly Walk-In Interviews

Company: Uline
Location: Union Grove
Posted on: September 21, 2022

Job Description:

Customer Service Weekly Walk-In Interviews

Uline: not your average customer service!

We train and empower our people with the tools to deliver best-in-class customer care. You'll develop core skills, preparing you to advance within our stable, growing company.

Learn more and interview for Customer Service roles at our upcoming weekly walk-in interviews.

All interviews will follow CDC and local guidelines. Registration is preferred, but walk-ins are welcome.

Dates & Time:

• Every Tuesday, from 8 AM - 10 AM
• Every Thursday, from 2 PM - 4 PMPositions:
  • Customer Service Representative (English & Bilingual (Spanish)
  • Customer Service Management Trainee
  • Customer Service Team LeadLocation: 12355 Uline Way, Kenosha, WI 53144
    
    24/7 operation - various shifts available with set schedules.
    ______________________________________________
    
    Customer Service Representative
    
    Both English and Bilingual Spanish openings are available
    
    Starting pay up to $25 per hour (English only)
    
    PLUS a $2,500 Sign-on Bonus
    
    Starting pay up to $26 per hour (Bilingual English / Spanish)
    
    PLUS a $2,500 Sign-on Bonus
    • Guide and process customer orders and inquiries in a fast-paced environment using world-class technology.
    • Communicate with customers via phone, email and chat.
    • Solve customer problems and find best possible solutions.
    • Help customers navigate Uline's website and place orders online.
    • Provide knowledgeable answers to questions about products, pricing and availability.
    • Respond to shipping inquiries and answer order status questions.
    • High school diploma or equivalent. Bachelor's degree preferred.
    • Desire to provide the best possible experience for our customers.
    • Thrive in a fast-paced environment.
    • Bilingual candidates must be 100% fluent in both English / Spanish (read, speak, write).Customer Service Management Trainee
      From $23 to $28 per hour
      • Manage and lead a team of customer service reps on a daily basis.
      • Participate in a rotational training program covering all aspects of customer service management.
      • Set goals and provide mentoring / coaching.
      • Perform quality monitoring on team members and provide feedback.
      • Audit department processes and identify areas for improvement.
      • Assist in the recruiting process to fill customer service positions.
      • High school diploma or equivalent required. Bachelor's degree preferred.
      • Excel at verbal communications, listening, feedback, delegation, fostering teamwork and multi-tasking.
      • Strong track record of customer-focused service and attention to detail.
      • Prior leadership / management experience is a plus. Customer Service Team Lead
        From $25 to $33 per hour
        • Coach and develop Customer Service Representatives in all areas of performance including metrics and behaviors.
        • Audit phone, email and other customer interactions, observing performance, techniques and application of guidelines and procedures.
        • Evaluate quality, track results and provide coaching for increased success.
        • Provide feedback to management and challenge processes to increase efficiency and customer satisfaction.
        • Complete performance reviews and assist with interviewing process for new Customer Service hires.
        • Train reps to understand policies, procedures and products.
        • Communicate policy updates and Uline information through team meetings and one-on-one sessions.
        • Document coaching and development sessions.
        • Handle escalated customer issues and provide weekly function support for customer interactions.
        • High School diploma or equivalent required. Bachelor's degree preferred.
        • 3+ years customer service experience.
        • 2+ years of experience in a leadership / supervisory role preferred.Benefits
          • Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs.
          • 401(k) with 5% employer match.
          • Paid holidays and generous paid time off.
          • Tuition Assistance Program that covers professional continuing education.
          • Bonus programs that include annual performance, sales goals and profit sharing.Employee Perks
            • Best-in-class, clean, modern facilities.
            • First-class fitness center with complimentary personal trainers.
            • Beautifully maintained walking trails.Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.
              
              EEO/AA Employer/Vet/Disabled
              
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              (#IN-KNCS)
              
              Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!
              
              Required
              Preferred

              Job Industries

              • Warehouse & Production

Keywords: Uline, Kenosha , Customer Service Weekly Walk-In Interviews, Hospitality & Tourism , Union Grove, Wisconsin