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Customer Service Weekly Walk-In Interviews

Company: ULINE
Location: Kenosha
Posted on: August 2, 2022

Job Description:

Customer Service Weekly Walk-In Interviews

Uline: not your average customer service!

We train and empower our people with the tools to deliver best-in-class customer care. You'll develop core skills, preparing you to advance within our stable, growing company.

Learn more and interview for Customer Service roles at our upcoming weekly walk-in interviews.

All interviews will follow CDC and local guidelines. Registration is preferred, but walk-ins are welcome.

Dates & Time:

Every Tuesday, from 8 AM - 10 AM


Every Thursday, from 2 PM - 4 PM



Positions: Customer Service Representative (English & Bilingual (Spanish) / Customer Service Team Lead / Customer Service Department Manager / Customer Service Management Trainee

Location: 12355 Uline Way, Kenosha, WI 53144

24/7 operation - various shifts available with set schedules.
______________________________________________

Customer Service Representative

Both English and Bilingual Spanish openings are available

From $25 to $30 per hour (English only)*

From $26 to $32 per hour (Bilingual English / Spanish)*
(* Includes estimated year-end profit sharing)

Guide and process customer orders and inquiries in a fast-paced environment using world-class technology.


Communicate with customers via phone, email and chat.


Solve customer problems and find best possible solutions.


Help customers navigate Uline's website and place orders online.


Provide knowledgeable answers to questions about products, pricing and availability.


Respond to shipping inquiries and answer order status questions.


High school diploma or equivalent. Bachelor's degree preferred.


Desire to provide the best possible experience for our customers.


Thrive in a fast-paced environment.


Bilingual candidates must be 100% fluent in both English / Spanish (read, speak, write).



Customer Service Team Lead
From $30 to $38 per hour*
(* Includes estimated year-end profit sharing)

Coach and develop Customer Service Representatives in all areas of performance including metrics and behaviors.


Audit phone, email and other customer interactions, observing performance, techniques and application of guidelines and procedures.


Evaluate quality, track results and provide coaching for increased success.


Provide feedback to management and challenge processes to increase efficiency and customer satisfaction.


Complete performance reviews and assist with interviewing process for new Customer Service hires.


Train reps to understand policies, procedures and products.


Communicate policy updates and Uline information through team meetings and one-on-one sessions.


Document coaching and development sessions.


Handle escalated customer issues and provide weekly function support for customer interactions.


High School diploma or equivalent required. Bachelor's degree preferred.


3+ years customer service experience.


2+ years of experience in a leadership / supervisory role preferred.



Customer Service Department Manager
From $75,000 to $85,000 per year

Manage daily operations of some departments in Customer Service.


Assist in setting and monitoring performance standards and quality.


Work with Operations and Workforce Management to determine staff hours and number of personnel required.


Review daily and weekly reports and make recommendations for improving productivity and efficiencies.


Coach and develop team leads and / or trainers to ensure customer service excellence and a strong company culture.


Audit phone, email, chat and other customer interactions.


Partner with other departments to ensure customer needs are met.


Manage disciplinary processes, complete performance reviews and make hiring decisions for customer service reps.


Perform process audits to ensure adherence to procedures and recommend process improvements.


Handle escalated customer issues and provide weekly function support for customer interactions.


Bachelor's degree.


3 to 5 years customer service management experience.


Demonstrated leadership skills to effectively coach, develop and motivate a high-performing team.



Customer Service Management Trainee
From $28 to $33 per hour*
(* Includes estimated year-end profit sharing)

Manage and lead a team of customer service reps on a daily basis.


Participate in a rotational training program covering all aspects of customer service management.


Set goals and provide mentoring / coaching.


Perform quality monitoring on team members and provide feedback.


Audit department processes and identify areas for improvement.


Assist in the recruiting process to fill customer service positions.


High school diploma or equivalent required. Bachelor's degree preferred.


Excel at verbal communications, listening, feedback, delegation, fostering teamwork and multi-tasking.


Strong track record of customer-focused service and attention to detail.


Prior leadership / management experience is a plus.



Benefits

Complete insurance coverage includes medical, dental, vision and more.


401(k) with 5% employer match.


Paid holidays and generous paid time off.


Tuition Assistance Program that covers professional continuing education.


Bonus programs that include annual performance, sales goals and profit sharing.



Employee Perks

Best-in-class, clean, modern facilities.


First-class fitness center with complimentary personal trainers.


Beautifully maintained walking trails.



Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.

EEO/AA Employer/Vet/Disabled

#LI-DR1
#LI-IL001

(#IN-KNCS)


Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!

Keywords: ULINE, Kenosha , Customer Service Weekly Walk-In Interviews, Hospitality & Tourism , Kenosha, Wisconsin

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