Instructional Designer - Customer Service
Company: ULINE
Location: Kenosha
Posted on: August 2, 2022
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Job Description:
Instructional Designer - Customer Service
Kenosha Branch
12355 Uline Way, Kenosha, WI 53144
Customer Service is the heartbeat of our company. We depend on our
Call Center employees to serve our customers and fulfill our
promise of reliability.
Better together than apart. This position is on-site, and we are
looking for good people who share our passion.
Position Responsibilities
Design and develop learning solutions and training programs
(classroom, eLearning, video) for Uline's Customer Service
team.
Diagnose learning needs and develop high-quality materials
(eLearning tools, facilitation materials, participant guides, job
aids, video).
Measure effectiveness of training programs.
Test and problem-solve functionality requests.
Distill complex ideas into appealing visual graphics and stories
using creativity and clear, concise, simple copywriting.
Track the latest trends in instructional design and
technologies.
Identify and develop new procedures and techniques to improve
training and operational effectiveness. Create standards for
consistent delivery.
Provide facilitation support as needed.
Minimum Requirements
Bachelor's degree in instructional design, instructional
technology, adult education or related field.
3+ years experience as an instructional designer.
3+ years experience in the customer service industry preferred.
Mastery of eLearning tools; Articulate Storyline preferred.
Experience with rapid-authoring tools, such as Articulate Rise,
audio and video editing tools and workflows.
Strong communication and interpersonal skills.
Benefits
Complete insurance coverage that includes medical, dental, vision
and more.
401(k) with 5% employer match.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing
education.
Bonus programs that include annual performance, sales goals and
profit sharing.
Employee Perks
First-class fitness center.
Beautifully maintained walking trails.
About Uline
Uline is North America's leading distributor of shipping,
industrial and packaging materials. We're a family-owned company
known for incredible service, quality products and same-day
shipping of our huge in-stock inventory. With over 8,500 employees
across 12 locations, it's time you joined Uline.
Uline is proud to operate as a drug-free workplace. All new hires
must complete a pre-employment hair follicle drug screening.
EEO/AA Employer/Vet/Disabled
#LI-AR1
#CORP
(#IN-PPCS)
Our employees make the difference and we are committed to offering
exceptional benefits and perks! Explore Uline.jobs to learn
more!
Keywords: ULINE, Kenosha , Instructional Designer - Customer Service, Hospitality & Tourism , Kenosha, Wisconsin
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