Customer Service Weekly Walk-In Interviews
Company: Uline
Location: Kenosha
Posted on: June 25, 2022
Job Description:
Customer Service Weekly Walk-In Interviews
At Uline, we believe we're better together! That's why our Customer
Service team is on-site, creating a collaborative environment where
you can develop your skills, network with peers, and grow your
career.
Come see our best-in-class facilities, learn more about us, apply
and interview - all in one day - at our upcoming Customer Service
hiring event.
All interviews will follow CDC and local guidelines. Registration
is preferred, but walk-ins are welcome.
Dates & Time:
- Every Tuesday, from 8 AM - 10 AM
- Every Thursday, from 2 PM - 4 PMPositions: Customer Service
Representative (English & Bilingual (Spanish) / Customer Service
Team Lead / Customer Service Department Manager / Customer Service
Management Trainee
Location: 12355 Uline Way, Kenosha, WI 53144
24/7 operation - various shifts available with set schedules.
______________________________________________
Customer Service Representative
Both English and Bilingual Spanish openings are available
From $20 to $27 per hour (English only)
From $21 to $27 per hour (Bilingual English / Spanish)
- Guide and process customer orders and inquiries in a fast-paced
environment using world-class technology.
- Communicate with customers via phone, email and chat.
- Solve customer problems and find best possible solutions.
- Help customers navigate Uline's website and place orders
online.
- Provide knowledgeable answers to questions about products,
pricing and availability.
- Respond to shipping inquiries and answer order status
questions.
- High school diploma or equivalent. Bachelor's degree
preferred.
- Desire to provide the best possible experience for our
customers.
- Thrive in a fast-paced environment.
- Bilingual candidates must be 100% fluent in both English /
Spanish (read, speak, write).Customer Service Team Lead
From $25 to $33 per hour
- Coach and develop Customer Service Representatives in all areas
of performance including metrics and behaviors.
- Audit phone, email and other customer interactions, observing
performance, techniques and application of guidelines and
procedures.
- Evaluate quality, track results and provide coaching for
increased success.
- Provide feedback to management and challenge processes to
increase efficiency and customer satisfaction.
- Complete performance reviews and assist with interviewing
process for new Customer Service hires.
- Train reps to understand policies, procedures and
products.
- Communicate policy updates and Uline information through team
meetings and one-on-one sessions.
- Document coaching and development sessions.
- Handle escalated customer issues and provide weekly function
support for customer interactions.
- High School diploma or equivalent required. Bachelor's degree
preferred.
- 3+ years customer service experience.
- 2+ years of experience in a leadership / supervisory role
preferred.Customer Service Department Manager
From $75,000 to $85,000 per year
- Manage daily operations of some departments in Customer
Service.
- Assist in setting and monitoring performance standards and
quality.
- Work with Operations and Workforce Management to determine
staff hours and number of personnel required.
- Review daily and weekly reports and make recommendations for
improving productivity and efficiencies.
- Coach and develop team leads and / or trainers to ensure
customer service excellence and a strong company culture.
- Audit phone, email, chat and other customer interactions.
- Partner with other departments to ensure customer needs are
met.
- Manage disciplinary processes, complete performance reviews and
make hiring decisions for customer service reps.
- Perform process audits to ensure adherence to procedures and
recommend process improvements.
- Handle escalated customer issues and provide weekly function
support for customer interactions.
- Bachelor's degree.
- 3 to 5 years customer service management experience.
- Demonstrated leadership skills to effectively coach, develop
and motivate a high-performing team.Customer Service Management
Trainee
From $23 to $28 per hour
- Manage and lead a team of customer service reps on a daily
basis.
- Participate in a rotational training program covering all
aspects of customer service management.
- Set goals and provide mentoring / coaching.
- Perform quality monitoring on team members and provide
feedback.
- Audit department processes and identify areas for
improvement.
- Assist in the recruiting process to fill customer service
positions.
- High school diploma or equivalent required. Bachelor's degree
preferred.
- Excel at verbal communications, listening, feedback,
delegation, fostering teamwork and multi-tasking.
- Strong track record of customer-focused service and attention
to detail.
- Prior leadership / management experience is a plus. Benefits
- Complete insurance coverage includes medical, dental, vision
and more.
- 401(k) with 5% employer match.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing
education.
- Bonus programs that include annual performance, sales goals and
profit sharing.Employee Perks
- Best-in-class, clean, modern facilities.
- First-class fitness center with complimentary personal
trainers.
- Beautifully maintained walking trails.Uline is proud to operate
as a drug-free workplace. All new hires must complete a
pre-employment hair follicle drug screening.
EEO/AA Employer/Vet/Disabled
#LI-DR1
#LI-IL001
(#IN-KNCS)
Our employees make the difference and we are committed to offering
exceptional benefits and perks! Explore Uline.jobs to learn
more!
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Keywords: Uline, Kenosha , Customer Service Weekly Walk-In Interviews, Hospitality & Tourism , Kenosha, Wisconsin
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