Customer Service Weekly Walk-In Interviews

Company: Uline
Location: Kenosha
Posted on: June 25, 2022

Job Description:

Customer Service Weekly Walk-In Interviews

At Uline, we believe we're better together! That's why our Customer Service team is on-site, creating a collaborative environment where you can develop your skills, network with peers, and grow your career.

Come see our best-in-class facilities, learn more about us, apply and interview - all in one day - at our upcoming Customer Service hiring event.

All interviews will follow CDC and local guidelines. Registration is preferred, but walk-ins are welcome.

Dates & Time:

• Every Tuesday, from 8 AM - 10 AM
• Every Thursday, from 2 PM - 4 PMPositions: Customer Service Representative (English & Bilingual (Spanish) / Customer Service Team Lead / Customer Service Department Manager / Customer Service Management Trainee
  
  Location: 12355 Uline Way, Kenosha, WI 53144
  
  24/7 operation - various shifts available with set schedules.
  ______________________________________________
  
  Customer Service Representative
  
  Both English and Bilingual Spanish openings are available
  
  From $20 to $27 per hour (English only)
  
  From $21 to $27 per hour (Bilingual English / Spanish)
  • Guide and process customer orders and inquiries in a fast-paced environment using world-class technology.
  • Communicate with customers via phone, email and chat.
  • Solve customer problems and find best possible solutions.
  • Help customers navigate Uline's website and place orders online.
  • Provide knowledgeable answers to questions about products, pricing and availability.
  • Respond to shipping inquiries and answer order status questions.
  • High school diploma or equivalent. Bachelor's degree preferred.
  • Desire to provide the best possible experience for our customers.
  • Thrive in a fast-paced environment.
  • Bilingual candidates must be 100% fluent in both English / Spanish (read, speak, write).Customer Service Team Lead
    From $25 to $33 per hour
    • Coach and develop Customer Service Representatives in all areas of performance including metrics and behaviors.
    • Audit phone, email and other customer interactions, observing performance, techniques and application of guidelines and procedures.
    • Evaluate quality, track results and provide coaching for increased success.
    • Provide feedback to management and challenge processes to increase efficiency and customer satisfaction.
    • Complete performance reviews and assist with interviewing process for new Customer Service hires.
    • Train reps to understand policies, procedures and products.
    • Communicate policy updates and Uline information through team meetings and one-on-one sessions.
    • Document coaching and development sessions.
    • Handle escalated customer issues and provide weekly function support for customer interactions.
    • High School diploma or equivalent required. Bachelor's degree preferred.
    • 3+ years customer service experience.
    • 2+ years of experience in a leadership / supervisory role preferred.Customer Service Department Manager
      From $75,000 to $85,000 per year
      • Manage daily operations of some departments in Customer Service.
      • Assist in setting and monitoring performance standards and quality.
      • Work with Operations and Workforce Management to determine staff hours and number of personnel required.
      • Review daily and weekly reports and make recommendations for improving productivity and efficiencies.
      • Coach and develop team leads and / or trainers to ensure customer service excellence and a strong company culture.
      • Audit phone, email, chat and other customer interactions.
      • Partner with other departments to ensure customer needs are met.
      • Manage disciplinary processes, complete performance reviews and make hiring decisions for customer service reps.
      • Perform process audits to ensure adherence to procedures and recommend process improvements.
      • Handle escalated customer issues and provide weekly function support for customer interactions.
      • Bachelor's degree.
      • 3 to 5 years customer service management experience.
      • Demonstrated leadership skills to effectively coach, develop and motivate a high-performing team.Customer Service Management Trainee
        From $23 to $28 per hour
        • Manage and lead a team of customer service reps on a daily basis.
        • Participate in a rotational training program covering all aspects of customer service management.
        • Set goals and provide mentoring / coaching.
        • Perform quality monitoring on team members and provide feedback.
        • Audit department processes and identify areas for improvement.
        • Assist in the recruiting process to fill customer service positions.
        • High school diploma or equivalent required. Bachelor's degree preferred.
        • Excel at verbal communications, listening, feedback, delegation, fostering teamwork and multi-tasking.
        • Strong track record of customer-focused service and attention to detail.
        • Prior leadership / management experience is a plus. Benefits
          • Complete insurance coverage includes medical, dental, vision and more.
          • 401(k) with 5% employer match.
          • Paid holidays and generous paid time off.
          • Tuition Assistance Program that covers professional continuing education.
          • Bonus programs that include annual performance, sales goals and profit sharing.Employee Perks
            • Best-in-class, clean, modern facilities.
            • First-class fitness center with complimentary personal trainers.
            • Beautifully maintained walking trails.Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.
              
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              Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!
              
              Required
              Preferred

              Job Industries

              • Warehouse & Production

Keywords: Uline, Kenosha , Customer Service Weekly Walk-In Interviews, Hospitality & Tourism , Kenosha, Wisconsin