Operations Analyst - Customer Service
Company: Uline
Location: Kenosha
Posted on: May 16, 2022
|
|
Job Description:
Operations Analyst - Customer ServiceKenosha Branch12355 Uline
Way, Kenosha, WI 53144Customer Service is the heartbeat of our
company. We depend on our Call Center employees to serve our
customers and fulfill our promise of reliability.Better together
than apart. This position is on-site, and we are looking for good
people who share our passion.Position ResponsibilitiesProvide
reporting, business intelligence and insights on Contact Center
operations to inform leadership on business decisions.Pull,
validate, collate and analyze data from multiple systems, including
the Customer Service data warehouse, phone and workforce management
systems, AS400 and relational databases.Create and execute
Microsoft SQL queries or Power BI dashboards for performance,
statistical and ad hoc reporting needs.Leverage data to deliver
analysis, including observations, visuals, charts and
graphs.Translate data findings into clearly written, actionable
recommendations for upper management based on analysis.Minimum
RequirementsBachelor's degree.3+ years analyst experience.Strong
understanding of Microsoft Office (Excel, Word, Access) and
SQL.Experience with Power BI and/or data visual techniques a
plus.Detail-oriented with advanced data and statistical analysis
skills.BenefitsComplete insurance coverage that includes medical,
dental, vision and life insurance, Flexible Spending Accounts and
wellness programs.401(k) with 5% employer match.Paid holidays and
generous paid time off.Tuition Assistance Program that covers
professional continuing education.Bonus programs that include
annual performance, sales goals and profit sharing.Employee
PerksFirst-class fitness center.Beautifully maintained walking
trails.About UlineUline is North America's leading distributor of
shipping, industrial and packaging materials. We're a family-owned
company known for incredible service, quality products and same-day
shipping of our huge in-stock inventory. With over 8,000 employees
across 12 locations, it's time you joined Uline.Uline is proud to
operate as a drug-free workplace. All new hires must complete a
pre-employment hair follicle drug screening.EEO/AA
Employer/Vet/Disabled
()Our employees make the difference and we are committed to
offering exceptional benefits and perks! Explore Uline.jobs to
learn more!
Keywords: Uline, Kenosha , Operations Analyst - Customer Service, Hospitality & Tourism , Kenosha, Wisconsin
Click
here to apply!
|