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Director of Banquets

Company: Grand Geneva Resort & Spa
Location: Lake Geneva
Posted on: May 14, 2022

Job Description:

Grand Geneva Resort & Spa is now looking for a Director of Banquets with fantastic benefits! This role will ensure that the Banquet Department is as profitable as it can be; to provide the banquet guest with the most efficient, and professional service possible; and to meet and exceed all banquet guests' needs and expectations.

Our Team is looking for People Pleasing individuals who want to do the following:

-Turn our guest's ordinary day into an extraordinary day ---
-Love where they work ---
-Be appreciated for what they bring to a team ---
-Learn and grow with a company who truly values its people ---
Grand Perks:

--- Hotel room discounts as low as $49 per night

--- Free meals every shift made by our talented culinary team

--- Paid vacation days

--- Golf, Ski, & Spa discounts

--- Flexible scheduling

--- WELL Spa Gym membership for $16 per paycheck

--- Advancement opportunities across the property and US

--- Friendly work atmosphere- Negativity & drama are not welcome here

--- Holiday, jury duty, & bereavement pay

--- Medical, dental and vision insurance, company-paid life insurance, employee assistance program and additional retirement benefits

--- Recognition programs (aka get paid to celebrate)

The Responsibilities:

- Ensures the highest quality of food, beverage, and service related to all banquet areas.
- Directs and coordinates the activities of all assigned personnel and departmental responsibilities. Responsible for training standards throughout department.
- Ensures the coordination of banquet service needs with food production.
- Maintains effective communications within and between departments to ensure proper servicing of guests expectations.
- Maintains warm, hospitable guest relations in all guest contact. Interacts with banquet department associates as needed for guest service purposes.
- Controls labor, costs and expenses, and operates within budgetary and forecasted guidelines.
- Maintains accurate banquet function's records and banquet checks.
- Conducts monthly departmental meetings. Attends F/B, BEO, Special Events, Quality, and Dept. Head meetings.
- Maintains adequate inventories of banquet and beverage service supplies to meet the needs of the hotel and the guest.
- Maintains a high quality image of the hotel through effective housekeeping, maintenance, and sanitation in the area of responsibility.
- Responds to individual guest needs as they occur.
- Implements and supports hotel operation policies and procedures.
- Maintains a high level of professional appearance, demeanor, ethics, and image of subordinates.
- Maintains fair wage and salary administration in the department in accordance with policy.
- Operates in compliance with all local, state and federal laws and government regulations.
- Assesses and reviews the job performance of subordinates and maintains records of assigned employees in a timely manner and according to policy.
- Maintains positive employee relations in a supportive environment.
- Staffs department to meet departmental responsibilities.
- Inducts, orients, and trains assigned associates to meet departmental responsibilities. Communicates effectively, both verbally and in writing, to provide clear direction to the staff.
- Interfaces department and self with other departments of the hotel to ensure a harmonious working relationship.
- Ensures good safety practices of employees, assists in the maintenance of the emergency action plan and security procedures.
- Performs special projects as requested.

The Qualifications:
- A minimum of 5 years of banquet management experience required.
- High school diploma required, 4 year degree in Hospitality related field preferred.
- Strong familiarization with food and beverage financial systems and controls.
- Passionate about hospitality and customer service driven.
- Keen intuition to anticipate needs and exceed expectations.
- Able to develop camaraderie with team members.
- Act ethically and honestly in all business practices and builds professional relationships by promoting mutual trust.
- Ability to maintain composure and remain pleasant under high pressure situations.
- Ability to communicate effectively in English.
- Bilingual preferred, but not required.
- Ability to stand and walk for long periods of time while touring food and beverage outlets. Ability to sit and perform tasks in an office atmosphere.
- Strong proficiency in Excel required.
- Ability to work a flexible schedule including days, nights, weekends and holidays.

Keywords: Grand Geneva Resort & Spa, Kenosha , Director of Banquets, Hospitality & Tourism , Lake Geneva, Wisconsin

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