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Customer Service Associate

Company: Grand Appliance and TV
Location: Sturtevant
Posted on: May 12, 2022

Job Description:

Job Description CustomerService - Customer Service Associate Summary The Customer Service Associate handles receiving,investigating, and responding to all customer inquiries via telephone or emailin a professional and helpful manner. Essential Functions Ø Answer inbound telephone requests (or email asdirected) for assisting with service, product knowledge and other relatedinquiries from customers Ø Perform outbound calls (Vendors, ServiceProviders, Grand Appliance & TV stores) as follow-up to serve customerneeds Ø Maintain positive demeanor withinternal/external customers and assist in resolving various issues or concerns,including prescreening and scheduling service calls Ø Research service history Ø Approve return authorizations, issue credits fordamage and refunds for canceled orders Ø Keep workspace neat, organized, and free ofdebris Ø Complete all job assignments efficiently andeffectively Requirements: Ø Must have a high school diploma or GED. Ø Must be detail oriented, organized, andproactive. Ø Excellent communication skills includinggrammar, voice, and diction. Ø Excellent customer service skills (friendly,courteous, and helpful). Ø Ability to read and interpret documents such asoperating and maintenance instructions and procedure manuals. Ø Basic computer and keyboard skills; MS Officeknowledge a plus. Ø Ability to work in a fast paced, high-stressenvironment. Ø Must be extremely reliable and have excellenttime management skills. Ø Bilingual (English- Spanish) a plus. Ø Ability to stay calm when customers are stressedor upset. Competencies Ø Customer Service Ø Conflict Management Ø Problem Solving Ø Sense of Urgency Job Type: Full-time

Keywords: Grand Appliance and TV, Kenosha , Customer Service Associate, Hospitality & Tourism , Sturtevant, Wisconsin

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