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Customer Service Hiring Event

Company: Uline
Location: Kenosha
Posted on: January 15, 2022

Job Description:

Customer Service Hiring Event Uline: Where hard work and hustle are valued and rewarded! Start your new year with a new career and interview at Uline for the opportunity to join a growing, family-owned company. Date: -Thursday, January 13th, 3 PM - 6 PMPositions: -Customer Service Representative (English & Bilingual (Spanish) / Customer Service Team Lead / Customer Service Department Manager / Customer Service Leadership Trainee -Location: -12354 Uline Way, Kenosha, WI 53144 - -Thanks to another record year in 2021, Uline will be hosting another socially distant, in-person interview event for warehouse and customer service positions. -All interviews will follow CDC and local guidelines.Registration is strongly encouraged to secure an interview time slot. 24/7 operation - various shifts available with set schedules.______________________________________________Customer Service Representative:Both English and Bilingual Spanish openings are availableFrom $20 to $27 per hour

  • Guide and process customer orders and inquiries in a fast-paced environment using world-class technology.
  • Communicate with customers via phone, email and chat.
  • Solve customer problems and find best possible solutions.
  • Help customers navigate Uline's website and place orders online.
  • Provide knowledgeable answers to questions about products, pricing and availability.
  • Respond to shipping inquiries and answer order status questions.
  • High school diploma or equivalent. Bachelor's degree preferred.
  • Desire to provide the best possible experience for our customers.
  • Thrive in a fast-paced environment.
  • Bilingual candidates must be 100% fluent in both English / Spanish (read, speak, write).Customer Service Team LeadFrom $22 to $30 per hour
    • Coach and develop Customer Service Representatives in all areas of performance including metrics and behaviors.
    • Audit phone, email and other customer interactions, observing performance, techniques and application of guidelines and procedures.
    • Evaluate quality, track results and provide coaching for increased success.
    • Provide feedback to management and challenge processes to increase efficiency and customer satisfaction.
    • Complete performance reviews and assist with interviewing process for new Customer Service hires.
    • Train reps to understand policies, procedures and products.
    • Communicate policy updates and Uline information through team meetings and one-on-one sessions.
    • Document coaching and development sessions.
    • Handle escalated customer issues and provide weekly function support for customer interactions.
    • High School diploma or equivalent required. Bachelor's degree preferred. -
    • 3+ years customer service experience.
    • 2+ years of experience in a leadership / supervisory role preferred.Customer Service Department ManagerFrom $75,000 to $85,000 per year
      • Manage daily operations of some departments in Customer Service.
      • Assist in setting and monitoring performance standards and quality.
      • Work with Operations and Workforce Management to determine staff hours and number of personnel required.
      • Review daily and weekly reports and make recommendations for improving productivity and efficiencies.
      • Coach and develop team leads and / or trainers to ensure customer service excellence and a strong company culture.
      • Audit phone, email, chat and other customer interactions.
      • Partner with other departments to ensure customer needs are met.
      • Manage disciplinary processes, complete performance reviews and make hiring decisions for customer service reps.
      • Perform process audits to ensure adherence to procedures and recommend process improvements.
      • Handle escalated customer issues and provide weekly function support for customer interactions.
      • Bachelor's degree.
      • 3 to 5 years customer service management experience.
      • Demonstrated leadership skills to effectively coach, develop and motivate a high-performing team. Customer Service Leadership TraineeFrom $23 to $28 per hour
        • Manage and lead a team of customer service reps on a daily basis. -
        • Participate in a rotational training program covering all aspects of customer service management. -
        • Set goals and provide mentoring / coaching. -
        • Perform quality monitoring on team members and provide feedback. -
        • Audit department processes and identify areas for improvement. -
        • Assist in the recruiting process to fill customer service positions.
        • High school diploma or equivalent required. Bachelor's degree preferred.
        • Excel at verbal communications, listening, feedback, delegation, fostering teamwork and multi-tasking. -
        • Strong track record of customer-focused service and attention to detail. -
        • Prior leadership / management experience is a plus. -Benefits
          • Complete insurance coverage includes medical, dental, vision and more.
          • 401(k) with 5% employer match.
          • Paid holidays and generous paid time off.
          • Tuition Assistance Program that covers professional continuing education.
          • Bonus programs that include annual performance, sales goals and profit sharing.Employee Perks
            • Best-in-class, clean, modern facilities.
            • First-class fitness center with complimentary personal trainers.
            • Beautifully maintained walking trails. Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. EEO/AA Employer/Vet/Disabled #LI-POST#LI-IL001(#IN-KNCS) Our employees make the difference and we are committed to offering exceptional benefits and perks! - Explore to learn more!

Keywords: Uline, Kenosha , Customer Service Hiring Event, Hospitality & Tourism , Kenosha, Wisconsin

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