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Customer Service Associate

Company: Grand Appliance and TV
Location: Sturtevant
Posted on: April 9, 2021

Job Description:

Position: Customer Service AssociateLocation: Sturtevant Wisconsin Corporate Office - 103101 Enterprise Way, Sturtevant, WI 53177Schedule: 12:00 pm to 8:00 pm four days a weekSummary The Customer Service Associate handles receiving, investigating and responding to all customer inquiries via telephone or email professionally and helpfully. Essential Functions Answer inbound telephone requests (or email as directed) for assisting with service, product knowledge, and other related inquiries from customers Perform outbound calls (Vendors, Service Providers, Grand Appliance & TV stores) as a follow-up to serve the customer needs Maintain positive demeanor with internal/external customers and Assist in resolving various issues or concerns, including prescreening and scheduling service calls Research service history Approve return authorizations, issue credits for damage and refunds for canceled orders Keep workspace neat, organized, and free of debris Complete all job assignments efficiently and effectively Requirements: Must have a high school diploma or GED. Must be detail-oriented, organized, and proactive. Excellent communication skills, including grammar, voice, and diction. Excellent customer service skills (friendly, courteous, and helpful). Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals. Basic computer and keyboard skills; MS Office knowledge is a plus. Ability to work in a fast-paced, high-stress environment. Must be highly reliable and have excellent time management skills. Bilingual (English- Spanish) a plus. Ability to stay calm when customers are stressed or upset. Competencies Customer Service Conflict Management Problem Solving Sense of Urgency Job Type: Full-time Compensation:Compensation based on experienceBenefits: Medical, Dental, visionLife and AD&D InsuranceShort and Long-Term Disability Income Insurance401(k) retirement plan with employer-matched contributionsPaid Holidays, PTO, and more.About the company:Grand Appliance & TV is a family-owned retailer established 90 years ago, with locations in Illinois, Wisconsin, Indianapolis, and Iowa. We strive to have customers for a lifetime through outstanding service at all levels and believe that every employee is an integral part of the total customer experience. We offer challenging opportunities in a fun, family-style work environment. Grand Appliance & TV is an equal opportunity employer. Four day work week - 12:00 pm to 8:00 pm (40 hours)40 hours PI132330923

Keywords: Grand Appliance and TV, Kenosha , Customer Service Associate, Hospitality & Tourism , Sturtevant, Wisconsin

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