Customer Service Associate
Company: Grand Appliance and TV
Location: Sturtevant
Posted on: April 9, 2021
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Job Description:
Position: Customer Service AssociateLocation: Sturtevant
Wisconsin Corporate Office - 103101 Enterprise Way, Sturtevant, WI
53177Schedule: 12:00 pm to 8:00 pm four days a weekSummary The
Customer Service Associate handles receiving, investigating and
responding to all customer inquiries via telephone or email
professionally and helpfully. Essential Functions Answer inbound
telephone requests (or email as directed) for assisting with
service, product knowledge, and other related inquiries from
customers Perform outbound calls (Vendors, Service Providers, Grand
Appliance & TV stores) as a follow-up to serve the customer needs
Maintain positive demeanor with internal/external customers and
Assist in resolving various issues or concerns, including
prescreening and scheduling service calls Research service history
Approve return authorizations, issue credits for damage and refunds
for canceled orders Keep workspace neat, organized, and free of
debris Complete all job assignments efficiently and effectively
Requirements: Must have a high school diploma or GED. Must be
detail-oriented, organized, and proactive. Excellent communication
skills, including grammar, voice, and diction. Excellent customer
service skills (friendly, courteous, and helpful). Ability to read
and interpret documents such as operating and maintenance
instructions and procedure manuals. Basic computer and keyboard
skills; MS Office knowledge is a plus. Ability to work in a
fast-paced, high-stress environment. Must be highly reliable and
have excellent time management skills. Bilingual (English- Spanish)
a plus. Ability to stay calm when customers are stressed or upset.
Competencies Customer Service Conflict Management Problem Solving
Sense of Urgency Job Type: Full-time Compensation:Compensation
based on experienceBenefits: Medical, Dental, visionLife and
AD&D InsuranceShort and Long-Term Disability Income
Insurance401(k) retirement plan with employer-matched
contributionsPaid Holidays, PTO, and more.About the company:Grand
Appliance & TV is a family-owned retailer established 90 years ago,
with locations in Illinois, Wisconsin, Indianapolis, and Iowa. We
strive to have customers for a lifetime through outstanding service
at all levels and believe that every employee is an integral part
of the total customer experience. We offer challenging
opportunities in a fun, family-style work environment. Grand
Appliance & TV is an equal opportunity employer. Four day work week
- 12:00 pm to 8:00 pm (40 hours)40 hours PI132330923
Keywords: Grand Appliance and TV, Kenosha , Customer Service Associate, Hospitality & Tourism , Sturtevant, Wisconsin
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