Shift Manager
Company: Festival Foods
Location: Kenosha
Posted on: January 11, 2021
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Job Description:
Job SummaryJob Title: Shift Manager IFLSA Status: HourlyReports
to: Store Director Under the direction of the Store Director and
Assistant Store Director, assists day-to-day store operations
efficiently. Job DescriptionESSENTIAL DUTIES AND
RESPONSIBILITIESCommunicates and reinforces Festival culture,
customer service, and performance expectations to store
associates.Documents violations of company policies/procedures by
associates and conducts progressive disciplinary actions with
associates when necessary Answers questions and provides guidance
to guests and associates Ensures all department standards are being
met in the store during assigned shift.Observes sales floor and
back stock conditions; takes action to correct areas of opportunity
Communicates and works cooperatively with Store Director,
Department Managers, and associates to maintain standards and
exceed guest expectations Oversees sanitation within the store
during assigned shift. Provides customer service to guests.Assists
guests with finding items they are looking for throughout the store
Addresses guest concerns and resolves issues when a guest is not
satisfied with the service or product received Assists all
department associates with daily responsibilities. Responsible for
quality control during assigned shift. Helps ensure product safety
and freshness. Must make sure customers receive the products and
services they order. The Shift Manager I is responsible for
reporting any issues or quality defects to the Department Managers.
The Shift Manager I must make sure the workplace is safe and clean
during assigned shift. This includes reviewing and enforcing all
Occupational Safety standards and policies. The Shift Manager I is
responsible for completing and filing all incident reports and
accident reports and reporting all violations. Other duties as
assigned.Regular, timely attendance in compliance with the work
schedule, and adequate notice to find a replacement for occasional
absences. QUALIFICATIONSTo perform this job successfully, an
individual must be able to perform each essential job duty
satisfactorily. The requirements listed below are representative of
the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions. Ability to deal tactfully and
effectively with guests and associates. Good oral and written
communication skills and the ability to handle a diverse crew in a
stressful environment. Thorough understanding of all safety
requirements and company safety policies, including proper lifting
techniques and box cutter safety. Ability to use the following
equipment: forklift, harness, power jack, walk behind lift, WAV,
baler, compactor. Must be available to work until close (10pm) at
least one night per week. PHYSICAL DEMANDS AND WORK ENVIRONMENT The
physical demands and work environment described below are
representative of those that must be met by an associate to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform essential functions. The associate must
possess the ability to stand in place for long periods of time;
walk in the store; bend, stoop and kneel regularly. Requires fine
finger and broad manual dexterity, and eye-hand-foot coordination
in order to operate equipment. The associate must have full range
of upper body motion in order to lift stock. Requires the ability
to perform repetitive tasks for prolonged periods of time. Must
possess functional sensory abilities in order to visually monitor
the store, create attractive displays, and to operate equipment.
The position requires the associate to lift up to 50 pounds on a
regular basis. WORK SCHEDULEThe Shift Manager I is a part-time or
full-time hourly position. The work schedule will include mornings,
afternoons, evenings, weekends, and holidays. Festival Foods serves
guests in over--30 full-service, state-of-the-art supermarkets
throughout Wisconsin. At Festival Foods, we're not simply selling
groceries; we're on a mission! Every business decision we make is
based on our "Boomerang Principle"--empowering our associates to
make decisions and take actions that will "Bring the Customer
Back". We are proud to be a family and employee-owned company. At
Festival Foods we are committed to providing an environment of
mutual respect where equal employment opportunities are available
to all. We are dedicated to building a top-notch team of skilled,
experienced and service-oriented associates who represent a variety
of backgrounds, perspectives, and talents. Festival Foods believes
that diversity and inclusion among our teammates, products, and our
community strengthen our ability to serve our guests, as we seek to
recruit, develop and retain the most talented people.
Keywords: Festival Foods, Kenosha , Shift Manager, Hospitality & Tourism , Kenosha, Wisconsin
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