Customer Service Leadership Trainee
Company: Uline
Location: Kenosha
Posted on: January 10, 2021
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Job Description:
Customer Service Leadership TraineeStarting from $20 to $25 per
hourAnnual bonuses over $7,000 paid in December 2021Kenosha
Branch12355 Uline Way, Kenosha, WI 53144As an essential business,
we supply companies and organizations with the products they need
to serve customers and keep operations running. The health and
safety of Uline employees continue to be our top priority, and we
have implemented numerous changes to our normal operating policies
in response to COVID-19.Customer Service is the heartbeat of our
company. We depend on our Call Center employees to serve our
customers and fulfill our promise of reliability.Training Hours:
Monday - Friday, 9:30 AM to 6 PM24/7 operation - Various shifts
available with set schedules.Uline is proud to operate as a
drug-free workplace. All new hires must complete a pre-employment
drug screening.Position Responsibilities* Manage and lead a team of
customer service reps on a daily basis. * Participate in a
rotational training program covering all aspects of customer
service management. * Set goals and provide mentoring / coaching. *
Perform quality monitoring on team members and provide feedback. *
Audit department processes and identify areas for improvement. *
Assist in the recruiting process to fill customer service
positions.Minimum Requirements* Bachelor's degree. * Excel at
verbal communications, listening, feedback, delegation, fostering
teamwork and multi-tasking. * Strong track record of customer
focused service and attention to detail. * Prior leadership /
management experience is a plus. Benefits* Complete insurance
coverage that includes medical, dental, vision and life insurance,
Flexible Spending Accounts and wellness programs.* 401(k) with 5%
employer match.* Paid holidays and generous paid time off.* Bonus
programs that include annual performance, sales goals and profit
sharing.* Tuition reimbursement.* Career advancement
opportunities.Employee Perks* On-site caf-- and outdoor patio.*
First-class fitness center.* Beautifully maintained walking
trails.* Free chair massages.* Numerous employee appreciation
events throughout the year.* Opportunities for community
involvement.* Voluntary opportunities for overtime.* Scholarship
program for children of employees.About UlineUline is North
America's leading distributor of shipping, industrial and packaging
materials. We're a family-owned company known for incredible
service, our 800+ page catalog of over 37,500 quality products and
same-day shipping of our huge in-stock inventory. With over 7,000
employees across 12 locations, it's time you joined Uline.Each
resume submitted gets individually reviewed by our team and
retained for 24 months in case a great opportunity opens for you to
join our Uline family. EEO/AA
Employer/Vet/DisabledMONPOST#LI-POST
Keywords: Uline, Kenosha , Customer Service Leadership Trainee, Hospitality & Tourism , Kenosha, Wisconsin
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