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Hospital Manager

Company: Ethos Veterinary Health
Location: Kenosha
Posted on: January 12, 2022

Job Description:

The Hospital Manager will have the opportunity to put her/his outstanding leadership skills to great use overseeing an emergency and specialty veterinary hospital. This position offers the chance to make an immediate and lasting impact on staff, clients, and patients while at the same time being part of our national network of veterinary hospitals across the country.

The responsibilities of the Hospital Manager include:

People Management/Employee Life Cycle

  • Develop and build hospital teams. Encourage and build mutual trust, respect and cooperation among team members incorporating the company's vision, mission and core values.
  • Serve as leader and coach for staff with a strong focus on the development of the core leadership team (supervisors) within the hospital.
  • Set production and performance standards and follow-up through monitoring, assessing, reviewing and evaluating employee performance (non-clinical performance) based on established standards. Recommend promotions, awards or corrective actions as needed.
  • In collaboration with the Medical Director, schedule and participate in timely doctor performance reviews.
  • Ensure appropriate training for all department(s) staff including an exceptional understanding and delivery of customer service and hospitality.
  • Initiate recruitment with Human Resources of approved requisitions and oversee recruitment, interview and hiring for open staff positions and doctors (in collaboration with the Medical Director).

    Business Operations/ Strategy/Compliance
    • Accountable for the daily operations of the hospital in support of policies, goals and objectives of the company.
    • Facilitate and ensure proper communication and information flow with national teams, hospital departments and shifts.
    • Engage in real-time resource allocation to develop staff schedules (clinical and non-clinical) to assure maximum productivity and service while managing labor against budget.
    • Work with national and regional leadership to develop and implement a strategic plan for the hospital.
    • Work in collaboration with the hospital Medical Director to ensure effective deployment of medical services.
    • Ensure compliance and accountability for all standard hospital operating procedures as well as full compliance with local, state, and federal regulations and all applicable laws governing veterinary business operations.

      • Responsible for profit and loss (P&L) management of the local hospital with direct influence on how resources are allocated.
      • Evaluate financial and benchmarking information/measurements to ensure best management of the business and achievement of business goals.
      • Participate in the budget process and manage hospital expenses.

        Client Experience
        • Accountable for client and referring veterinarian satisfaction.
        • Regularly assess the efficient and effective flow of clients and pets through/in the hospital while also ensuring proper care from arrival through discharge and follow-up.

          Knowledge, Skills, Abilities, and Experience:

          Candidates will have a Bachelor's degree and significant leadership experience. Veterinary industry experience is not required, but a comfort level working within a clinical setting will be necessary. The ideal candidate will have strong interpersonal skills, the ability to develop employees, be a problem solver, outstanding communicator, and have the ability to maintain a positive working atmosphere that supports an exceptional client experience. Previous experience in hands-on hospital administration or retail experience may help a candidate to be successful in this role.

          Benefits of Working at Ethos: Full-time Benefits are: Comprehensive Medical, Dental, 401k Retirement Savings Plan, Flexible Spending Plans, Uniform Allowance, Veterinary Services Benefits, Continuing Education Benefits and Paid Vacation.

          Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need.

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Keywords: Ethos Veterinary Health, Kenosha , Hospital Manager, Healthcare , Kenosha, Wisconsin

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