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Director - Director, Application Development - Passenger Services Systems - (SHARES OPEN)

Company: United Airlines
Location: Chicago
Posted on: June 25, 2019

Job Description:

This role an be located in Chicago or Houston Are you passionate about customer experience? Are you an airline technology geek? If you have what it takes to bridge the gap between radical innovation and flawless execution, join our Commercial Technology leadership team and help build an industry-leading platform to transform our customers journey.

This role is a critical part of Uniteds Digital Technology leadership team. In this position, you will lead the charge to modernize, extend, enhance and support Uniteds passenger services platforms. You will lead a team in the design, development, implementation and maintenance of business and technical systems that are at the core of how our airline operates and at the heart of our customers journey. It is critical that this role establish and maintain strong business relationships with both senior and operating level business and technology leaders and be the key interface point of contact with the business.
Key Responsibilities:--- Lead and develop a high performing team of technologists responsible for providing solutions for the modernization of our Passenger Service Systems.

  • Stay abreast of business strategy, goals, objectives and operational performance. Develop technology strategies and solutions to support business priorities.
  • Partner with business stakeholders to ensure that quality technology solutions are delivered within scope and budget. This will involve the development of business requirements, scope management, training, business change management and deployment.
  • Ensure IT application development process disciplines (solution delivery, project management, work requests, QA, etc.) and standards are established, effectively managed and performed.

    • Bachelors degree in Computer Science, Engineering or Business Administration. Masters degree a plus.
    • 10-15 years of management experience in an IT or leadership related role.
    • Functional understanding of airline reservations, inventory and departure management business processes and technology
    • Must be legally authorized to work in the United States for any employer without sponsorship
    • Successful completion of interview required to meet job qualification
    • Reliable, punctual attendance is an essential function of the position


      • Direct experience in leading TPF delivery or similar highly complex, high performance computing platforms.
      • Familiarity with other GDS/CRS/PSS platforms (e.g. Amadeus, Sabre, Travelport).
      • Experience in designing and leading strategic legacy system modernization initiatives

        Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT

Keywords: United Airlines, Kenosha , Director - Director, Application Development - Passenger Services Systems - (SHARES OPEN), Executive , Chicago, Wisconsin

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