Workforce Management Scheduler
Company: ULINE
Location: Trevor
Posted on: April 16, 2024
Job Description:
Workforce Management Scheduler Kenosha Branch 12355 Uline Way,
Kenosha, WI 53144 Customer Service is the heartbeat of Uline! As a
Workforce Management Scheduler, you will coordinate call center
schedules and monitor staffing to ensure optimal coverage to
deliver the best-in-class experience our customers have come to
love and expect. Better together! This position is on-site, and we
are looking for people who share our passion. Position
Responsibilities
- Build, publish and maintain optimized schedules across Uline's
national customer service team.
- Manage all non-production activities to ensure proper staffing
levels are achieved to meet established service level goals.
- Analyze and report on scheduling and staffing trends to provide
overall coverage improvement recommendations to leadership.
- Partner with management to identify and drive Workforce
Management (WFM) process improvements.
- Support command center responsibilities monitoring real-time
activities and volume. Minimum Requirements
- High school diploma or equivalent. Bachelor's degree
preferred.
- 2+ years in customer service and / or Workforce Management
(WFM) with experience using WFM software.
- Microsoft Excel experience with intermediate knowledge of
formula definitions.
- NICE WFM (IEX) scheduling system experience is preferred.
- Strong multi-tasking, organizational and communication skills
with excellent attention to detail. Benefits
- Complete medical, dental, vision and life insurance coverage,
Flexible Spending Accounts and wellness programs.
- 401(k) with 6% employer match.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing
education.
- Bonus programs that include annual performance, sales goals and
profit sharing. Employee Perks
- First-class fitness center.
- Beautifully maintained walking trails. About Uline Uline is
North America's leading distributor of shipping, industrial and
packaging materials. We're a family-owned company known for
incredible service, quality products and same-day shipping of our
huge in-stock inventory. With over 9,000 employees across 13
locations, it's time you joined Uline. Uline is proud to operate as
a drug-free workplace. All new hires must complete a pre-employment
hair follicle drug screening. EEO/AA Employer/Vet/Disabled () Our
employees make the difference and we are committed to offering
exceptional benefits and perks! Explore Uline.jobs to learn
more!
Keywords: ULINE, Kenosha , Workforce Management Scheduler, Executive , Trevor, Wisconsin
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