IT Service Desk Manager - Nights

Company: Uline
Location: Genoa City
Posted on: January 28, 2023

Job Description:

IT Service Desk Manager - NightsCorporate Headquarters12575 Uline Drive, Pleasant Prairie, WI 53158Develop your ideal IT career as the IT Service Desk Manager at Uline. We are looking for a manager for the nightly operation of our 24 / 7 IT Service Desk. Bring your expertise to help manage the team behind one of the largest e-commerce sites in the U.S.Better together than apart.This position is on-site, and we are looking for good people who share our passion.Hours: Monday - Friday, 9 PM to 6 AM.Position Responsibilities

• Monitor IT production systems including identification, resolution and escalation to proper individuals.
• Implement and manage tools for IT system monitoring and notification for ITIL-compliant Service Desk Management.
• Manage high severity issues through resolution.
• Review incident tickets for content, proper routing, first call resolution, problem detection, opportunities for first call resolution and timely closure.
• Ensure all operational processes and procedures are accurate, clearly documented and maintained.
• Participate in change management and disaster recovery.Minimum Requirements
  • Bachelors degree in Information Technology, Computer Science or related field.
  • 5+ years' experience managing a multi-platform, multi-location 24 / 7 IT Service Desk.
  • Strong incident and problem management skills including identification, resolution and escalation of system issues.
  • Knowledge of ITIL compliant service desk tools, including ServiceNow.Benefits
    • Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs.
    • 401(k) with 5% employer match.
    • Paid holidays and generous paid time off.
    • Tuition Assistance Program that covers professional continuing education.
    • Bonus programs that include annual performance, sales goals and profit sharing.Employee Perks
      • Best-in-class, clean, modern facilities.
      • First-class fitness center with complimentary personal trainers.
      • Over four miles of beautifully maintained walking trails.About UlineUline is North Americas leading distributor of shipping, industrial and packaging materials. Were a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 8,500 employees across 12 locations, its time you joined Uline.Uline is proud to operate as adrug-free workplace. All new hires must complete a pre-employmenthair follicle drug screening.EEO/AA Employer/Vet/Disabled#LI-LM2#CORP(#IN-PPIT)Our employees make the difference and we are committed to offering exceptional benefits and perks!Explore to learn more!

Keywords: Uline, Kenosha , IT Service Desk Manager - Nights, Executive , Genoa City, Wisconsin