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Service Manager

Company: Job Juncture
Location: Wadsworth
Posted on: January 23, 2023

Job Description:

Job Overview
The Service Manager directs, coordinates, and supervises the Service Department.  Additional responsibilities include: marketing of the service department, growing the business to obtain more customers, and resolving customer problems, complaints, and questions.  This is a Monday - Friday, first shift position.
Pay: $70,000 - $80,000/yr. + Incentives (based on certifications, experience, etc.)
Shift: 7:00 a.m. - 5:00 p.m. (Monday - Friday)
Working Arrangement: On-site (100%)
Interview process: 2-3 interviews
# of openings: 1
Performance Objectives


  • Market the Service Department to grow the business and obtain more customers.
  • Meet with customers to resolve and assist in resolving their questions regarding service.
  • Delegate work assignments and appropriate authority to department leaders, utilizing their abilities, knowledge, and background to achieve departmental responsibilities.
  • Partner with Human Resources to recruit qualified technicians, select, hire, and provide training of new Associates.
  • Appraise Associate performance and make recommendations for status and/or salary adjustments.
  • Perform additional special projects as needed.
  • All other job duties as assigned.

     
    Competencies:
    Priority Setting
    Customer Service
    Technical Skills
    Minimum Qualifications:

    • High school diploma or equivalent required; Associate degree preferred.
    • Five (5) or more years of related experience required, in addition to required supervisory responsibilities. 
    • Previous experience as a Service Technician in addition to supervisory or leadership experience in a service environment preferred.  
    • Excellent customer service skills, good communication, and multitasking skills are essential.
    • Intermediate computer skills in Microsoft and Google apps.  Must possess demonstrated skills in computer-generated business systems.
    • Valid driver’s license required; CDL required, or ability to obtain.
    • Dependable and reliable attendance is required.

       

Keywords: Job Juncture, Kenosha , Service Manager, Executive , Wadsworth, Wisconsin

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