IT Service Desk Manager - Nights
Location: Spring Grove
Posted on: November 22, 2022
IT Service Desk Manager - NightsCorporate Headquarters12575
Uline Drive, Pleasant Prairie, WI 53158Develop your ideal IT career
as the IT Service Desk Manager at Uline. We are looking for a
manager for the nightly operation of our 24 / 7 IT Service Desk.
Bring your expertise to help manage the team behind one of the
largest e-commerce sites in the U.S.Better together than apart.This
position is on-site, and we are looking for good people who share
our passion.Hours: Monday - Friday, 9 PM to 6 AM.Position
- Monitor IT production systems including identification,
resolution and escalation to proper individuals.
- Implement and manage tools for IT system monitoring and
notification for ITIL-compliant Service Desk Management.
- Manage high severity issues through resolution.
- Review incident tickets for content, proper routing, first call
resolution, problem detection, opportunities for first call
resolution and timely closure.
- Ensure all operational processes and procedures are accurate,
clearly documented and maintained.
- Participate in change management and disaster recovery.Minimum
- Bachelors degree in Information Technology, Computer Science or
- 5+ years' experience managing a multi-platform, multi-location
24 / 7 IT Service Desk.
- Strong incident and problem management skills including
identification, resolution and escalation of system issues.
- Knowledge of ITIL compliant service desk tools, including
- Complete medical, dental, vision and life insurance coverage,
Flexible Spending Accounts and wellness programs.
- 401(k) with 5% employer match.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing
- Bonus programs that include annual performance, sales goals and
profit sharing.Employee Perks
- Best-in-class, clean, modern facilities.
- First-class fitness center with complimentary personal
- Over four miles of beautifully maintained walking trails.About
UlineUline is North Americas leading distributor of shipping,
industrial and packaging materials. Were a family-owned company
known for incredible service, quality products and same-day
shipping of our huge in-stock inventory. With over 8,500 employees
across 12 locations, its time you joined Uline.Uline is proud to
operate as adrug-free workplace. All new hires must complete a
pre-employmenthair follicle drug screening.EEO/AA
Employer/Vet/Disabled#LI-LM2#CORP(#IN-PPIT)Our employees make the
difference and we are committed to offering exceptional benefits
and perks!Explore to learn more!
Keywords: Uline, Kenosha , IT Service Desk Manager - Nights, Executive , Spring Grove, Wisconsin
Didn't find what you're looking for? Search again!