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Customer Service Manager - 874

Company: Roundy's
Location: Kenosha
Posted on: November 21, 2022

Job Description:

Company Name:Roundy'sPosition Type:EmployeeFLSA Status:Non-exemptPosition Summary:Supervise all Front End associates to ensure proper check stand flow and Customer 1st service. Maintain accountability for all cash and assets debited, collected, deposited in the store. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Essential Job Functions:Provide safe, effective and efficient customer service on the Front End.Assist store leaders and associates in providing a positive customer shopping experience and increase associate interest in customer service/relations to enhance the company's reputation as the 'Best in Class' in the retail food industry.Supervise all customer service and Front End associates.Train others in basic Front End operations, use of Front End equipment, customer service counter operations, accounting functions and store reports, checker and courtesy clerk duties and Roundy's policies and procedures.Be accountable/responsible for all money debited, collected, and deposited at the store.Maintain a well-organized, clean, pleasant shopping environment on the Front End and parking lot area.Provide active support of our Customer 1st culture.Follow through on implementation of company programs and adherence to company policies and procedures, particularly in the area of maintenance of a work environment free of unlawful harassment or discrimination.Provide input on department budgets, goals and results and maximize department and store sales and municate/interact with associates and customers to provide a positive impression.Explain standards of performance to associates; conduct performance reviews on a timely basis and continually coach associates to improve performance in accordance with direction from store management.Maintain equipment and facilities in accordance with company policies and procedures.Make recommendations regarding the hiring, termination, disciplining, demoting, transferring and evaluating of all Front End department associates.Assist on special projects such as periodic inventories, store resets, remodels, special merchandising and promotions.Respond to any emergency situations that may arise at the store location during or outside of regularly scheduled working hours; receive phone calls and/or report to work when necessary to effectively resolve the emergency.Maintain flexibility to work any shift, including weekends and holidays.Must be able to perform the essential functions of this position with or without reasonable accommodation.Minimum Position Qualifications/Education:Strong written and oral communication skillsDemonstrated aptitude to manage people, organize workloads, and make intelligent decisions quicklyAbility to multi-task, set priorities, present information in a professional manner and work with all levels of the organizationPersonal initiative and follow through to completionAbility to work as part of a team in a fast-paced environment and willingness to help all members of the departmentAble to calmly handle stressful situations and make a positive impression on associates and customersDesired Previous Job Experience/Education:Experience in customer service and all phases of Front End operationsUnderstanding of all key components of department operationsKnowledge of applicable laws and regulations related to employment practices and safetyEducation Level: Associates DesiredRequired Certifications/Licenses: NonePosition Type: Full-TimeShift(s): [[mfield4]]Regions:MidwestStates: WisconsinKeywords: Jobs atPick n Save: At Pick 'n Save, our values are rooted in the Midwest u2013we work hard and we believe in the team members that make what we do possible each day. Itu2019s these values that allow us to continue to grow and provide our customers with the best value and service as we have for over 140 years.Here, youu2019ll find opportunities to advance your career, fulfill a leadership role and be a member of a team that is dedicated to supporting our stores and creating a shopping experience that customers pany Overview:Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names. At The Kroger Co., we are Fresh for Everyone and dedicated to our Purpose: To Feed the Human Spirit. We are committed to creating #ZeroHungerZeroWaste communities by 2025. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.Posting Notes: WIKenosha 5710 - 75th Street 53142 Roundy'sNoneCustomer Service Employee Non-Exempt Full-Time None

Keywords: Roundy's, Kenosha , Customer Service Manager - 874, Executive , Kenosha, Wisconsin

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