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Technician Manager

Company: Uline
Location: Wadsworth
Posted on: September 24, 2022

Job Description:

Technician ManagerCorporate Headquarters12575 Uline Drive, Pleasant Prairie, WI 53158We're passionate about our products because our customers rely on them to run their businesses.Better together than apart. This position is on-site, and we are looking for good people who share our passion.Position Responsibilities

  • Manage daily operations of Uline's repair department and perform repairs on products returned by customers.
  • Coach and develop a team of technical service reps on new processes and procedures.
  • Audit phone, email, and repairs for adherence to Uline quality expectations. Provide feedback to technical service reps as necessary.
  • Troubleshoot with our customers via phone and e-mail to prevent unnecessary product returns.
  • Handle escalated customer issues and drive to resolution.
  • Act as an internal repairs resource to other Uline departments.
  • Coordinate parts and estimates for repairs. Minimum Requirements
    • High school degree or equivalent. Bachelor's degree preferred.
    • Prior management experience.
    • 5 - 7 years of prior electrical and mechanical experience.
    • 5+ years customer support experience.
    • Strong knowledge of general repairs and maintenance.Benefits
      • Complete insurance coverage that includes medical, dental, vision and more.
      • 401(k) with 5% employer match.
      • Paid holidays and generous paid time off.
      • Tuition Assistance Program that covers professional continuing education.
      • Bonus programs that include annual performance, sales goals and profit sharing.Employee Perks
        • On-site caf-- with executive chefs and seasonal dinner-to-go options.
        • First-class fitness center with complimentary personal trainers.
        • Over four miles of beautifully maintained walking trails.About UlineUline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 8,500 employees across 12 locations, it's time you joined Uline.Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.EEO/AA Employer/Vet/Disabled() Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!

Keywords: Uline, Kenosha , Technician Manager, Executive , Wadsworth, Wisconsin

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