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Fulfillment Manager

Company: NUWAVE LLC
Location: Antioch
Posted on: August 6, 2022

Job Description:

Job Description Job Description: NuWave LLC is looking to grow our business by adding a Fulfillment Supervisor to our team. The Fulfillment Supervisor facilitates interaction between customer service, warehouse, retail, marketing and sales, and shipping for assigned client accounts. This position manages the Fulfillment team which processes orders, schedules, and releases orders for shipment according to sales policy and customer requirements and investigates and resolves complex customer complaints. This position requires a performance supervisor who is a self-directed and a self-motivated individual who works well in a team-based, fast-paced, detail-oriented environment. This candidate will work closely with Warehouse and Sales Management Team to support the accurate and timely delivery of all products from our warehouse. The candidate will interact on a regular basis with sales, administration, customer service, and management staff. The leading candidate for this role is someone that is comfortable immersing themselves in a fast-pace environment and with a growing company. This position will play a significant role in our growth in our brand within all eCommerce channels and the direct-to-consumer sales channel. Duties & Responsibilities: -- Manage, develop, and lead the Fulfillment team, including coaching, counseling, and annual reviews. -- Process customer orders received via all input methods (EDI/ internal PO inbox/ account portal) as required for high visibility accounts. -- Manages order processing in an accurate and timely manner from receipt of customer order through customer shipment, delivery, and invoice for designated customer accounts. -- Manage carrier quotes. -- Maintain current working knowledge of products, allocation process, customer requirements and carrier vendors that align and support company and client needs. -- Correspond with carrier vendors and internal/ external customers addressing questions and provide resolution to any customer service issues and concerns. -- Responsible for the supporting the administration and documenting of Return/ Correction orders for shipment refusals, carrier damages, and carrier shortages. -- Proactively update internal customers regarding inventory specific situations: open orders, back-orders, in-transit updates. -- Manages the collection and maintenance of processes associated with Vendor Compliance Charges. -- Manages and oversees all processes including managing and facilitating the roll out of new processes. -- Manages inventory allocation requests and updates on reporting forms and ERP. -- Creating and posting inventory adjustments and transfers as directed. -- Post all daily transactions for sales, inventory and purchasing. -- Serve as the primary back up to other Fulfillment Specialists for planned and unplanned absences. -- Performing all other duties as assigned. Qualifications: -- Minimum of three years order fulfillment and/or experience in relevant industry; experience supervising a team preferred. Must achieve successful results from a background check and good driving record. -- Preference given to those holding a bachelor---s degree in a related field. -- Proficiency in and web-based application /ERP systems. EDI experience is a plus . Must be available for occasional Sunday work. Knowledge, Skills & Abilities: -- Professional written, verbal and interpersonal communication skills that produce desired results. -- Ability to effectively present information and respond to questions from internal and external customers which includes coworkers, managers, customers, regulatory agencies, and vendors. -- Capable of reading and interpreting information, such as reports, general correspondence, and policy guidelines, with the ability to share with others as needed. -- Ability to teach/direct peers on new processes effectively. -- Ability to use a computer and standard business and other work-related software with minimal instruction. -- Ability to manage multiple and varied projects simultaneously with minimal supervision while maintaining attention to detail. -- Ability to maintain confidentiality and comply with professional ethics and standards. -- Strong sense of urgency, accuracy, and follow through. Benefits: Health Insurance 401(k) Dental Insurance Paid Time Off Vision Insurance Monthly Bonus Infrastructure Who is NuWave? NuWave, LLC is a fast-paced, growing company that is motivated to provide consumers with the best products, at the best available price. We take tremendous pride in our products and look forward to developing the next generation of ecologically-sound, value-driven resources for our community. As creators of the 1 countertop oven (NuWave Oven), and the 1 induction cooktop (NuWave Precision Induction Cooktop), we have sold over 16 million units of those two products alone. Our products market heavily on the improved quality of the food, as well as, the ability to make cooking easier. A product of innovation, creativity and hard work, NuWave built its success from the ground up. Our expert culinary team is headed by an in-house executive chef and is pushing the envelope with advancements in customer interaction and a growing presence in social media. As we continue to put forth new and exciting advancements, we live by the same ideals and one steady goal: helping our customers to live well for less. We take tremendous pride in our products and look forward to developing the next generation of ecologically-sound, value-driven resources for our community. Location: Antioch, IL This position is on-site, and we are looking for good people who share our passion Company Description NuWave, LLC is a fast-paced, growing company that is motivated to provide consumers with the best products, at the best available price. We take tremendous pride in our products and look forward to developing the next generation of ecologically-sound, value-driven resources for our community. We are the makers of the NuWave Oven, and the NuWave Precision Induction Cooktop (PIC), and have grown to become a leader in both the DRTV, and the retail industry As creators of the 1 countertop oven (NuWave Oven), and the 1 induction cooktop (NuWave Precision Induction Cooktop), we have sold over 16 million pieces of those two products alone. Our products market heavily on the improved quality of the food, as well as, the ability to make cooking easier.

Keywords: NUWAVE LLC, Kenosha , Fulfillment Manager, Executive , Antioch, Wisconsin

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