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Associate Director of Admissions: Operations-CRM Administrator - Diverse Candidates Encouraged

Company: University of Wisconsin - Parkside
Location: Kenosha
Posted on: August 2, 2022

Job Description:

Code: 18482 Posted: 06/24/2022

The University of Wisconsin-Parkside is a dynamic learning community grounded in academic excellence and focused on student success, diversity, inclusion and community engagement. One of 13 four-year institutions within the University of Wisconsin System, Parkside provides an educational value to our students that's unparalleled. An affordable, high-quality education is an investment in one's future, and we believe the cost of an education should not prevent any student from achieving his or her educational and professional goals.

UW-Parkside is a great place to start or enhance your career. The campus is nestled in 700 acres of woodland and prairie and two miles west of Lake Michigan in Kenosha, WI. At Parkside we offer competitive pay and benefits, as well an engaging and supportive work environment. Parkside is a community that's easy to call home. Find out why.

Position Title: Associate Director of Admissions: Operations/CRM Administrator

Pay Range: $55,000 - $70,000, commensurate with qualifications and experience

Employment Type: Full-time, Academic Staff, Salaried

Reports To: The Associate Director of Admissions: Operations/CRM Administrator will report to the Director of Admissions

The Associate Director of Admissions: Operations/CRM Administrator is responsible for overseeing admissions operations data integrity and the effectiveness of admissions processes to support recruitment efforts and outcomes. This position will also supervise the Admissions Operations staff. The primary functions include overseeing operations staff, documenting all current and proposed operational processes and administering our CRM solutions (SLATE) to facilitate recruitment, territory management, yield programming and data reporting.

Essential Job Functions

Some of the key responsibilities for this position will include:

  • Exercises supervisory responsibility of admissions processing staff including hiring, training and overseeing performance;
  • Oversees and evaluates undergraduate and graduate admission processes, policies and effectiveness;
  • Leads admissions operational efforts focused on quality assurance, increased efficiency, and data integrity;
  • Responsible for administration of SLATE CRM structures, tables, forms, data integrity and security, flow of data across processes/units, maintaining department security/user profiles, etc.;
  • Supports CRM processes, data analysis and solving technical issues, responds to ad hoc information requests and maintains written procedures for all processes;
  • Leads project management and planning for SLATE functionality. Develops reasonable timelines for completing new projects, evaluates the effectiveness to ensure outcomes were achieved;
  • Manages administrative reporting on enrollment data (sources, applicants, admits, enrolled, etc.), processing production and other strategic reports;
  • Coordinates training of staff for efficient use of the SLATE CRM system;
  • Additional duties as assigned. Key Skills
    • Ability to handle multiple priorities; communicate well in written and verbal form with staff; ability to train users on computer system processes.
    • Excellent problem solving and investigative skills.
    • Ability to recognize potential for errors with processes/reports and how to solve errors.
    • Detail oriented, ability to multitask and work under pressure.
    • Ability to provide independent leadership and direction in a fast-paced office setting.
      • Bachelor's degree
      • Higher education experience in a supervisory or leadership position.
      • Experience working with CRM(s), preferably in higher education (SLATE experience a plus).
      • Experience with higher education admissions processing operations and connections to recruitment and enrollment outcomes. University of Wisconsin - Parkside Associated topics: administrative assistant, administrative coordinator, administrative officer, administrative staff, administrative support, assistant, chief operations officer, food, operational support, operations director

Keywords: University of Wisconsin - Parkside, Kenosha , Associate Director of Admissions: Operations-CRM Administrator - Diverse Candidates Encouraged, Executive , Kenosha, Wisconsin

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