Manager, Housekeeping
Company: Great Wolf Lodge
Location: Antioch
Posted on: June 19, 2022
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Job Description:
Job Description: The Housekeeping Manager brings joy to families
at Great Wolf Lodge by acting as a core driver of front line
efficiency and effectiveness in the Housekeeping department. This
leadership role inspects facilities, recommends upgrades when
needed, establishes workflows, standard procedures, and quality
control plans. The Manager oversees all housekeeping operations and
pack members to ensure guests have a worry-free stay. Essential
Duties & Responsibilities Leads and mentors housekeeping staff
daily to ensure cleanliness standards and operational efficiencies
are met or exceeded Implements and manages inventory processes
through the assistance of the Housekeeping Supervisors Drives,
reviews and ensures proper completion of and alignment to the work
order process Assists Director in reviewing and action planning
related to NPS Scores and guest comments, as well as follow up and
resolution Implements the Director's financial strategy to manage
budget and labor, operating expense forecasts Leads and mentors
direct staff and Housekeeping employees, including: ---Housekeeping
Supervisors and all Pack Members to ensure proper
staffing/budgeting levels are maintained---Trains new Pack Members
and ensures continued training and development of current
staff---Manages and drives training and development of
supervisors---Communicates regularly with Housekeeping staff,
setting expectations and alignment to Great Wolf values, and
provides regular feedback through inspections and daily stand-up
meetings---Ensures compliance and timely completion of the
performance appraisal process; identifies key talent and plans for
development Models and upholds the Great Wolf guest service
standards of excellence Ensures guest requests of the Housekeeping
department are handled in a professional and timely manner
Continuously raises the bar for Housekeeping guest service focus
Actively participates in the Manager On Duty Program Addresses and
resolves any guest concerns as needed to ensure guest satisfaction
Ensures daily, weekly, monthly, and annual safety and compliance
standards are upheld and advanced Communicates with Director of
Engineering to ensure housekeeping areas meet fire chief and state
fire inspector standards Conducts and monitors Hazard
Communications Programs twice yearly Investigates, reports and
records inappropriate behavior by staff, guests or suspicious
persons Required Qualifications & Skills High School diploma or
equivalent experience Minimum 3 years of experience in the
Hospitality field, with at least 2 years in a supervisory position
Demonstrated knowledge and experience in labor management
scheduling Demonstrated ability to lead diverse teams Demonstrated
analytical, planning, and change implementation abilities
Demonstrated management skills and abilities including conflict
resolution, coaching, development, and team building Demonstrated
ability to effectively resolve conflict Ability to work flexible
schedule including nights, weekends, and/or Holidays as needed
Desired Qualifications & Traits Experience in Housekeeping,
preferably at a resort or large hotel Bachelor's degree Charismatic
leader who adjusts leadership style to motivate employees and
overcomes challenges Inspires and motivates team members to work
together and achieve success beyond expectations Takes an
exhaustive approach to every task. Committed to comprehensive and
in-depth analysis, planning and implementations of every work task
Physical Requirements Ability to lift 30 lbs. Ability to stand/walk
for long periods of time Ability to bend, stretch and twist Capable
of tolerating exposure to cleaning chemicals Equal Opportunity
Employer/Protected Veterans/Individuals with Disabilities The
contractor will not discharge or in any other manner discriminate
against employees or applicants because they have inquired about,
discussed, or disclosed their own pay or the pay of another
employee or applicant. However, employees who have access to the
compensation information of other employees or applicants as a part
of their essential job functions cannot disclose the pay of other
employees or applicants to individuals who do not otherwise have
access to compensation information, unless the disclosure is (a) in
response to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
60-1.35(c)
Keywords: Great Wolf Lodge, Kenosha , Manager, Housekeeping, Executive , Antioch, Wisconsin
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