Workforce Management Forecaster
Company: Uline
Location: Kenosha
Posted on: June 18, 2022
Job Description:
Workforce Management Forecaster
Kenosha Branch
12355 Uline Way, Kenosha, WI 53144
Customer Service is the heartbeat of our company. We depend on our
Call Center employees to serve our customers and fulfill our
promise of reliability.
Better together than apart. This position is on-site, and we are
looking for good people who share our passion.
Position Responsibilities
- Utilize correlation analysis to relate customer contact demand
with order and sales figures to develop long-term forecasts.
- Develop and maintain forecasts for several contact types
through use of weighted averages, indexing, seasonality and trend
analysis.
- Measure forecast performance by creating and / or providing
metrics and measurements that illustrate forecasting efficacy.
- Effectively communicate data trends and future outcomes to
leadership, including senior management.
- Analyze and report on volume and staffing trends to provide
overall coverage improvement recommendations to leadership.
Minimum Requirements
- Bachelor's degree.
- 3+ years customer service and / or data analytics
experience.
- 2+ years of WFM experience using WFM software. NICE WFM (IEX)
scheduling system experience preferred.
- Ability to forecast for volumes and associated staffing
requirements in a dynamic environment.
- 3+ years of Excel experience with intermediate knowledge of
formula definitions.
- Be an active participant in a "hands-on" work environment.
- Exhibit strong written / verbal communication and
organizational skills.Benefits
- Complete insurance coverage that includes medical, dental,
vision and more.
- 401(k) with 5% employer match.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing
education.
- Bonus programs that include annual performance, sales goals and
profit sharing.Employee Perks
- First-class fitness center.
- Beautifully maintained walking trails.About UlineUline is North
America's leading distributor of shipping, industrial and packaging
materials. We're a family-owned company known for incredible
service, quality products and same-day shipping of our huge
in-stock inventory. With over 8,000 employees across 12 locations,
it's time you joined Uline.
Uline is proud to operate as a drug-free workplace. All new hires
must complete a pre-employment hair follicle drug screening.EEO/AA
Employer/Vet/Disabled
#LI-AR1
#CORP(#IN-PPCS)Our employees make the difference and we are
committed to offering exceptional benefits and perks! Explore
Uline.jobs to learn more!
Keywords: Uline, Kenosha , Workforce Management Forecaster, Executive , Kenosha, Wisconsin
Didn't find what you're looking for? Search again!
Loading more jobs...