Service Engineer - Silicon Valley, CA
Company: DMG MORI USA, INC
Location: Hoffman Estates
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Title: Service Engineer Reports
to : Service Coordinator Location : DMG MORI USA – Silicon Valley,
CA Hours : Full Time, Core Business Hours Classification :
Non-Exempt Travel : 50% or more Annual Base Salary Range: $90k
(variance in base salary offer will depend on experience
level/skill set) Employment is conditioned on DMG MORI's ability to
obtain and maintain any necessary export licensing. Service
Engineers are expected to provide customers with maintenance and
repair assistance of DMG MORI CNC machine tools on location or by
telephone. Essential Job Functions: To perform this job
successfully, an individual must be able to perform each essential
function satisfactorily. The requirements listed below are
representative of the knowledge, skills, and abilities required.
Reasonable accommodations may be made to enable qualified
individuals with disabilities to perform the essential functions.
Responsibilities include up to and not limited to: Creating and
updating documentation of technical information. Developing,
preparing, generating, and analyzing ongoing and ad-hoc special
reports pertaining to Service Demonstrating a willingness to help
others and be a team member; often working together with Customer’s
Service Engineers. Provide assistance and training to Customer’s
Service Engineers on the installation and maintenance of newer
product lines. Establish and build exemplary communication and
customer service relationships with customers. Manage difficult
customer situations in a positive manner, respond promptly to
customer needs and solicit customer feedback to improve service.
Other duties as assigned. Minimum Requirements: Bachelors or
Associates Degree in technical related field of study preferred.
3-5 years of experience in electrical and mechanical
troubleshooting and maintenance of CNC machine tools. Experience
working with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or
Siemens and controls are a PLUS. Good verbal and written
communication skills with exceptional customer service orientation.
Must be able to interact and effectively communicate in person and
over the phone with people at all levels of an organization. Proven
ability to read mechanical drawings, electrical schematics, and
sequence (PLC) ladder diagrams. Basic computer literacy and working
knowledge of MS Word, Excel, and Outlook. Must be adaptable to
changes in the work environment; manage competing demands and able
to deal with frequent change, delays or unexpected events. Minimum
of 50% travel in multi-state region; drive or fly depending on
distance. Employee is expected to work at the Technical Center when
not visiting customers. Work Environment : Exposure to
manufacturing/machining environments which may present possible
hazards such as noise, electricity, chemicals, heavy equipment, and
other automated and manual machinery. General office environment
experienced at DMG MORI office. Physical Demands: Frequent: Travel,
operating a vehicle, sitting, standing, walking, bending,
squatting, stooping, and reaching. Pushing, pulling, and lifting
objects. Repetitive foot, leg, hand, arm, shoulder, and torso
movements. Periodic: Operating power equipment, sitting at desk,
utilizing computers and phones. Occasional: Lifting or moving up to
50lbs. We are an Equal Opportunity Employer. We maintain a
drug-free workplace and perform per-employment substance abuse
screening.
Keywords: DMG MORI USA, INC, Kenosha , Service Engineer - Silicon Valley, CA, Engineering , Hoffman Estates, Wisconsin
