Full-Time Event Technician, Audio Visual - Grand Geneva Resort Spa
Company: Encore
Location: Lake Geneva
Posted on: June 25, 2022
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Job Description:
Position Overview A Technician is responsible for the set up and
operation of basic / small-scale audiovisual systems in a
hospitality environment while ensuring complete customer
satisfaction. This position reports to an Operations Manager,
Operations Director or Director, Event Technology. Key Job
Responsibilities Equipment Operation --- Ensures a flawlessly
executed event through accurate and timely setup, operation, and
breakdown of basic audiovisual equipment as listed in the technical
qualifications section. Customer Service --- Strives to exceed the
expectations and needs of internal and external customers. ---
Maintains a positive relationship with all clients through
effective communication. --- Meets with guests on site to ensure
that their needs are met and the equipment setup is working
properly. --- Monitors events and checks in on customers throughout
the day. --- Understands and fosters the hotel/client relationship.
Technical Ability --- Understands the technical aspects of the job
and demonstrates basic operational ability to troubleshoot and
problem solve with equipment and software issues. --- Handles
equipment challenges and changes in a timely and professional
manner. Systems Knowledge --- Understands company processes,
follows procedures and completes systems entry and paperwork
accurately. --- Uses the equipment sheets to determine the
equipment scheduled for set up and for strike. Interacts with other
staff and outside vendors for equipment. --- Increases revenue by
utilizing floor up-selling techniques. --- Works with clients to
finalize invoices. --- Completes order entries in Navigator, as
needed. Job Qualifications --- High School Diploma required.
Associate's degree is preferred. --- Achieve Technical Level 3
Certification per Encore Technical Skillset Matrix within 180 days
(Technical Skill Set Matrix or Encore/HR/Global Learning). --- 1
year of customer service or hospitality experience is preferred.
--- 1 year of audio visual experience or equivalent in educational
environment is preferred. --- A valid driver's license is required
for team members that may operate Company vehicles. --- Additional
DOT requirement may need to be met if applicable. Competencies ---
Ownership --- Hospitality ---Professionalism ---Responsiveness ---
Safety Conscious --- Action Oriented --- Tech Savvy Work
Environment Hotel Work is performed in a hotel/convention center
environment with moderate exposure to outdoor temperatures and to
dirt, sand and/or dust. The working conditions will vary between
moderately quiet to noisy volumes. Team members will use high-end
audio visual equipment and electrical components, and will be
exposed to heights via lifts and ladders. Team members may be asked
to work in multiple hotel locations. Working times will include
irregular hours and on-call status including days, evenings,
weekends and holidays. Team members must adhere to appearance
guidelines as defined by Encore based on an individual hotel or a
representation of hotels in that city or area. Equal Opportunity
Employer/Protected Veterans/Individuals with Disabilities The
contractor will not discharge or in any other manner discriminate
against employees or applicants because they have inquired about,
discussed, or disclosed their own pay or the pay of another
employee or applicant. However, employees who have access to the
compensation information of other employees or applicants as a part
of their essential job functions cannot disclose the pay of other
employees or applicants to individuals who do not otherwise have
access to compensation information, unless the disclosure is (a) in
response to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
60-1.35(c)
Keywords: Encore, Kenosha , Full-Time Event Technician, Audio Visual - Grand Geneva Resort Spa, Engineering , Lake Geneva, Wisconsin
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