Tech Service Engineer II
Company: CPS, Inc.
Location: Kenosha
Posted on: February 21, 2021
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Job Description:
Technical Service Engineer IIThe Technical Service Engineer role
manages the customer technical interface in coordination with
Sales. Through active participation on the Flexible Packaging
Market Segment Team, the person in this position will build strong
relationships with various company functional groups to enhance the
value of the technical service they bring to the customer.Job
Dimensions* Build comprehensive understanding of company Flexible
Packaging Copolyester and M-resin product lines for both Coating
Solutions and Extrusion Solutions including formulation, physical
properties, analytical properties, bond performance, and
manufacturing* Master solvent sample preparation with attention to
chemical safety protocol and seal/reseal lab testing with accuracy,
precision, and responsiveness including physical and performance
testing* Develop knowledge of the Flexible Packaging market,
seal/reseal applications, and coating equipment, including safe
operation of in-house adhesive application equipment* Use product
line knowledge, interpretation of lab testing results, and
understanding of applications and equipment to provide technical
support with the goal of maintaining current business and growing
new business in partnership with salesActivities* Develop test
plans and write lab reports to make data-based product
recommendations* Execute trial plans on company application
equipment to optimize adhesive performance* Participate in customer
qualification trials to ensure successful conversion to company
solutions* Ensure compatibility with application requirements for
Stage Gate New Product Development projects* Provide technical
training to educate customer operations personnel and new company
sales associates* Lead CEI investigations of performance issues to
determine root cause and suggest corrective actions* Support
customers in troubleshooting adhesive application problems that
affect packaging performance* Actively participate in MST meetings
and develop collaborative internal cross-functional relationships*
Develop technical relationships with Allied Suppliers and support
company presence at trade shows* Operate safely according to
company's policies, procedures, and work
instructionsAccountabilities* Partner with Sales to build knowledge
of customer products and applications, identify customer needs,
provide appropriate product recommendations, and support customer's
new production qualification process* Manage technical projects and
lead problem resolution through a thorough understanding of the
customer need / issue, completion of lab analyses and pilot trials,
effective and efficient use of company resources, and coordination
of support from other company functions with responsiveness and a
commitment to timelines* Building trusting, sustainable
relationships with customers by bringing valued solutions through
broad market and material knowledge, providing technical
recommendations based on statistically derived data, working with
company processes to protect the customer's interests, and
providing a consistent, positive customer experience* If you'd like
to hear more about this opportunity and others we are currently
working on, please contact Dave Maxwell at
dmaxwell@cps4jobs.com.JO: 17.21DMTechnical Qualifications* BS
degree in Chemistry, Chemical Engineering, Polymer Science or
related technical field required* Minimum two years of experience
with adhesive processing for the Flexible Packaging industry,
preferably in extrusion technologies, but knowledge of coating
technologies is also desirable* High degree of mechanical aptitude
for running pilot scale lab equipment with solvent and extrusion
systems* Strong interpersonal skills with demonstrated ability to
understand customer needs and requirements* Demonstrated ability to
manage technical projects and proven use of data-based
problem-solving skills* Possesses a high level of ability to
communicate effectively verbally and through reports &
presentations* Takes responsibility for personal safety and
operates in compliance with safety policies and procedures*
Proficiency in MS Office including statistics in Excel* Ability to
travel up to 50%, with a primary focus on North America; limited
travel to South America may be needed* Must have dealt with
customers directly* If you'd like to hear more about this
opportunity and others we are currently working on, please contact
Dave Maxwell at dmaxwell@cps4jobs.com.JO: 17.21DM
Keywords: CPS, Inc., Kenosha , Tech Service Engineer II, Engineering , Kenosha, Wisconsin
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