Tech Service Engineer II

Company: CPS, Inc.
Location: Kenosha
Posted on: February 21, 2021

Job Description:

Technical Service Engineer IIThe Technical Service Engineer role manages the customer technical interface in coordination with Sales. Through active participation on the Flexible Packaging Market Segment Team, the person in this position will build strong relationships with various company functional groups to enhance the value of the technical service they bring to the customer.Job Dimensions* Build comprehensive understanding of company Flexible Packaging Copolyester and M-resin product lines for both Coating Solutions and Extrusion Solutions including formulation, physical properties, analytical properties, bond performance, and manufacturing* Master solvent sample preparation with attention to chemical safety protocol and seal/reseal lab testing with accuracy, precision, and responsiveness including physical and performance testing* Develop knowledge of the Flexible Packaging market, seal/reseal applications, and coating equipment, including safe operation of in-house adhesive application equipment* Use product line knowledge, interpretation of lab testing results, and understanding of applications and equipment to provide technical support with the goal of maintaining current business and growing new business in partnership with salesActivities* Develop test plans and write lab reports to make data-based product recommendations* Execute trial plans on company application equipment to optimize adhesive performance* Participate in customer qualification trials to ensure successful conversion to company solutions* Ensure compatibility with application requirements for Stage Gate New Product Development projects* Provide technical training to educate customer operations personnel and new company sales associates* Lead CEI investigations of performance issues to determine root cause and suggest corrective actions* Support customers in troubleshooting adhesive application problems that affect packaging performance* Actively participate in MST meetings and develop collaborative internal cross-functional relationships* Develop technical relationships with Allied Suppliers and support company presence at trade shows* Operate safely according to company's policies, procedures, and work instructionsAccountabilities* Partner with Sales to build knowledge of customer products and applications, identify customer needs, provide appropriate product recommendations, and support customer's new production qualification process* Manage technical projects and lead problem resolution through a thorough understanding of the customer need / issue, completion of lab analyses and pilot trials, effective and efficient use of company resources, and coordination of support from other company functions with responsiveness and a commitment to timelines* Building trusting, sustainable relationships with customers by bringing valued solutions through broad market and material knowledge, providing technical recommendations based on statistically derived data, working with company processes to protect the customer's interests, and providing a consistent, positive customer experience* If you'd like to hear more about this opportunity and others we are currently working on, please contact Dave Maxwell at dmaxwell@cps4jobs.com.JO: 17.21DMTechnical Qualifications* BS degree in Chemistry, Chemical Engineering, Polymer Science or related technical field required* Minimum two years of experience with adhesive processing for the Flexible Packaging industry, preferably in extrusion technologies, but knowledge of coating technologies is also desirable* High degree of mechanical aptitude for running pilot scale lab equipment with solvent and extrusion systems* Strong interpersonal skills with demonstrated ability to understand customer needs and requirements* Demonstrated ability to manage technical projects and proven use of data-based problem-solving skills* Possesses a high level of ability to communicate effectively verbally and through reports & presentations* Takes responsibility for personal safety and operates in compliance with safety policies and procedures* Proficiency in MS Office including statistics in Excel* Ability to travel up to 50%, with a primary focus on North America; limited travel to South America may be needed* Must have dealt with customers directly* If you'd like to hear more about this opportunity and others we are currently working on, please contact Dave Maxwell at dmaxwell@cps4jobs.com.JO: 17.21DM

Keywords: CPS, Inc., Kenosha , Tech Service Engineer II, Engineering , Kenosha, Wisconsin