Workforce Management Scheduler
Company: Uline, Inc.
Location: Somers
Posted on: January 1, 2026
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Job Description:
Workforce Management Scheduler Kenosha Branch 12355 Uline Way,
Kenosha, WI 53144 Customer Service is the heartbeat of Uline! As a
Workforce Management Scheduler, you will coordinate call center
schedules and monitor staffing to ensure optimal coverage to
deliver the best-in-class experience our customers have come to
love and expect. Careers Packed with Potential. Backed by 45 years
of success, Uline offers opportunities to grow your career with
stability you can count on. Position Responsibilities Build,
publish and maintain optimized schedules across Uline's national
customer service team. Manage non-production activities for proper
staffing levels to meet service levels. Analyze and report on
scheduling and staffing trends to provide overall coverage
improvement recommendations to leadership. Partner with management
to identify and drive Workforce Management (WFM) process
improvements. Support customer service command center
responsibilities monitoring real-time activities and volume.
Minimum Requirements High school diploma or equivalent. Bachelor’s
degree preferred. 2 years in customer service and / or Workforce
Management (WFM) with experience using WFM software. Microsoft
Excel experience with intermediate knowledge of formula
definitions. NICE WFM (IEX) scheduling system experience is
preferred. Strong multi-tasking, organizational and communication
skills with excellent attention to detail. Benefits Complete health
insurance coverage and 401(k) with 6% employer match that starts
day one ! Multiple bonus programs. Paid holidays and generous paid
time off. Tuition Assistance Program that covers professional
continuing education. Employee Perks Café featuring affordable
daily meal options from local restaurants. On-site fitness center
and beautifully maintained walking paths. Best-in-class, clean,
modern facilities. About Uline Uline, a family-owned company, is
North America’s leading distributor of shipping, industrial, and
packaging materials with over 9,000 employees across 14 locations.
Uline is a drug-free workplace . All new hires must complete a
pre-employment hair follicle drug screening . All positions are
on-site. EEO/AA Employer/Vet/Disabled LI-CB2 CORP (IN-PPCS)
Keywords: Uline, Inc., Kenosha , Workforce Management Scheduler, Customer Service & Call Center , Somers, Wisconsin
