Product Support Specialist

Company: BATHING BRANDS INC
Location: Wheeling
Posted on: January 1, 2026

Job Description:

Bathing Brands, a leader in luxury bath products renowned for its commitment to sustainable and high-quality skincare and wellness essentials, is seeking a meticulous and knowledgeable Product Support Specialist. This role is pivotal in providing exceptional support and guidance to our health-conscious customers. The ideal candidate will bring a combination of technical proficiency and customer service skills, dedicated to maintaining the integrity and reputation that Bathing Brands stands for. Respond to customer inquiries regarding product use, benefits, and issues in a timely and empathetic manner Educate customers on the product range and skincare routines that best suit their individual health and wellness needs Coordinate with the product development and quality assurance teams to relay customer feedback and advocate for product improvements Track and report on all customer interactions in the CRM system, ensuring customer histories are well-documented and manageable Participate in creating informative content such as FAQs, product manuals, and troubleshooting guides Stay informed on the latest industry trends in skincare and wellness to enhance support quality and product knowledge Assist in product training sessions for new customer service staff and retail partners Strong verbal and written communication skills Proficient in CRM software and MS Office In-depth knowledge of skincare products and the healthcare industry Ability to handle and resolve conflicts and complaints High attention to detail and analytical skills Medical Insurance Dental Insurance Vision Insurance Life Insurance 401k Certification in Customer Service Management (optional but advantageous) Any additional certification related to skincare or healthcare products (e.g., Certified Skincare Specialist)

Keywords: BATHING BRANDS INC, Kenosha , Product Support Specialist, Customer Service & Call Center , Wheeling, Wisconsin

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